Key topics in today’s conversation include:

• The Importance of Customer Service (2:21)
• Examples of Customer Service (4:08)
• Understanding Customer Expectations (7:02)
• Visualizing Customer Relationships (9:07)
• Balancing Competing Interests (11:36)
• Specific Customer Service Failures (12:26)
• Handling Customer Complaints (18:28)
• Learning from Mistakes (20:22)
• Transflow Technology Overview (24:55)
• The Importance of Communication (27:25)
• Communication Failures (34:40)
• Customer Expectations (38:12)
• Safety Compliance (40:02)
• Customer Service Challenges (45:05)
• Feedback Loop for Improvement (49:27)
• Driver's Attention to Detail (50:02)
• The Team Effort in Customer Service (51:13)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

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