The Oakley Podcast

Key topics in today’s conversation include:

• The Upcoming Company Party and Truck Show (1:49)
• John Welch's New Truck (6:11)
• John's Family Background and Trucking Journey  (8:35)
• Coming to Oakley Trucking (12:49)
• The Importance of Communication with Dispatch (15:01)
• Choosing the Right Truck (19:00)
• Life on the Road with Family (21:30)
• Exploring the Country (22:14)
• Mechanical Knowledge for Owner-Operators (24:17)
• Using Technology for Truck Issues (25:25)
• The Importance of Customer Service (31:45)
• Advice for Handling Customers (33:21)
• Final Thoughts and Takeaways (35:21)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Key topics in today’s conversation include:

• Celebrating Driver Appreciation Week (1:06)
• Welcoming Back Shannon Newton to the Podcast (1:58)
• Importance of Local Elections (5:24)
• Driver Appreciation Efforts (7:01)
• Challenges Faced by Truck Drivers (8:41)
• Freight Fraud and Cargo Theft Issues (9:30)
• The sophistication of Cargo Theft (12:14)
• Hair Testing for Drug Screening (14:34)
• Concerns About Loopholes in Testing (18:32)
• $462 Million Verdict Discussion (22:00)
• Impact of Nuclear Verdicts on Industry Costs (25:19)
• Project Zero and Adoption Awareness (26:20)
• Benefits of the Arkansas Trucking Association (28:56)
• Networking in the Trucking Industry (31:21)
• Final Thoughts and Takeaways (32:32)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Key topics in today’s conversation include:

• The Importance of Customer Service (2:21)
• Examples of Customer Service (4:08)
• Understanding Customer Expectations (7:02)
• Visualizing Customer Relationships (9:07)
• Balancing Competing Interests (11:36)
• Specific Customer Service Failures (12:26)
• Handling Customer Complaints (18:28)
• Learning from Mistakes (20:22)
• Transflow Technology Overview (24:55)
• The Importance of Communication (27:25)
• Communication Failures (34:40)
• Customer Expectations (38:12)
• Safety Compliance (40:02)
• Customer Service Challenges (45:05)
• Feedback Loop for Improvement (49:27)
• Driver's Attention to Detail (50:02)
• The Team Effort in Customer Service (51:13)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Key topics in today’s conversation include:

• Welcome to Today’s Episode (1:02)
• Megan's Back to Co-Host (1:57)
• How the Podcast Has Grown (3:59)
• Adrian's Background in Trucking (6:21)
• Family Dynamics (7:59)
• Pneumatic Trucking Insights (9:42)
• Unloading Process Duration (14:15)
• Starting Trucking Journey (18:18)
• Finding Good Eats on the Road (19:33)
• Adrian’s Wife's Flea Market Adventures (20:03)
• Truck Purchase Experience Through Arrow Truck Sales (22:39)
• The Story behind “Scruffy Transportation” (26:21)
• Challenges of Owner-Operator Life (32:00)
• Discovering Oakley Trucking (35:04)
• Importance of Dispatcher Relationship (37:43)
• Enjoying the Journey (41:12)
• Public Perception of Truck Drivers (43:59)
• Future Plans as a Truck Driver (46:09)
• Audience Question of the Week: Strategies for Parking as a Driver (48:03)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruce oakley.com.

Key topics in today’s conversation include:

• Upcoming Events at Oakley (1:07)
• Marlon's New Truck (5:06)
• Marlon's Jamaican Heritage (7:40)
• Family Background (9:29)
• Challenges as an Owner/Operator (11:35)
• Public Perception of Truck Drivers (13:53)
• Future Plans for Marlon (17:09)
• Experience with Dump Trailers (18:39)
• Loading and Unloading Insights (19:11)
• Safety and Responsibility (21:54)
• Driving Habits and Parking (23:41)
• Oakley Opportunities in St. Louis (26:47)
• Audience Engagement Question (29:04)
• Final thoughts and takeaways (30:13)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruce oakley.com.

Key topics in today’s conversation include:

• From Desk Conversation to Podcast Recording (0:12)
• Meeting Joe and Kyle (1:11)
• Joe's Trucking Journey (3:04)
• Transition to Oakley Trucking (5:49)
• Kyle's Experience and Desire for Change (6:39)
• The Importance of Home Time (8:29)
• Family Atmosphere at Oakley (10:26)
• Questions About Routes (11:17)
• Discussion on Appearance (12:23)
• Truck Weight Management Tips (15:59)
• Orientation and Training (18:44)
• Customer Interactions (21:28)
• Importance of Dispatch Communication (24:53)
• Pros and Cons of Trucking (26:34)
• Safety Practices (32:15)
• Building Relationships in Trucking (34:14)
• Final Thoughts and Takeaways (35:48)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Key topics in today’s conversation include:

• Previewing Today’s Episode and Thank You to Our Sponsors (0:45)
• Randolph's Background and Family (2:13)
• Trucking School Experience (7:19)
• Early Career and Getting into Trucking (8:27)
• Randolph's First Truck (12:29)
• Joining Oakley Trucking (14:12)
• Randolph's Transition to Office Role (17:19)
• Winning the State Trucking Competition (20:34)
• Competing at Nationals (23:35)
• Transition to Recruiting (25:29)
• Orientation Responsibilities (27:02)
• Setting the Tone in Orientation (29:59)
• Future Plans and Retirement (36:49)
• Hobbies and Side Hustles (37:50)
• Making New Hires Feel Important (39:22)
• Randolph’s Words of Wisdom (40:16)
• Advice for the Future Orientation Coordinator (42:53)
• Final Thoughts and Takeaways (44:30)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com.

Key topics in today’s conversation include:

• Previewing Today’s Show (1:01)
• Thank you to Our Sponsors LubeZone and Arrow Truck Sales (2:09)
• Explaining CSA (4:01)
• CSA Categories (5:14)
• Roadside Inspections (5:57)
• Calculating CSA Scores (7:10)
• Most Common Violations (13:16)
• Current CSA Status (15:17)
• Importance of Placards (17:28)
• Vehicle Safety and Compliance (20:45)
• Preventing Violations (21:28)
• Driver Awareness of Violations (22:53)
• Pre-Trip Inspections (23:33)
• Impact of Technology on Inspections (25:20)
• Understanding CSA Points (27:10)
• Roadside Inspections and PSP (28:58)
• Importance of Clean Inspections (33:23)
• Incentives for CSA Performance (34:44)
• Understanding CSA Point Calculation (37:00)
• Importance of Safety Emphasis (39:20)
• Brake Safety Week Announcement (40:39)
• Vehicle Maintenance and Inspections (41:20)
• Challenges of Pre-Trip Inspections (42:19)
• Final Thoughts and Closing Remarks (45:09)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruce oakley.com.

Key topics in today’s conversation include:

• Previewing Today’s Episode with Luigi (0:51)
• Canada Recruiting Updates (3:50)
• Luigi's Introduction and Journey to the United States (5:50)
• Family and Living Situation (7:09)
• Making the Decision to Leave Colombia and Move to the U.S. (9:12)
• Visiting Family in Colombia (11:15)
• Career Journey in the U.S. (12:16)
• Transition to Trucking (14:40)
• First Driving Job (17:11)
• Luigi's Introduction to Driving for Donna the Buffalo Band (19:48)
• Unexpected Recognition (22:36)
• Web Development Journey (23:29)
• Luigi Learning Different Languages (27:32)
• Language Learning Techniques (31:01)
• Decision to Buy a Truck (34:06)
• Learning About Oakley at Truck Stop (37:18)
• Equipment Trade-In (39:35)
• Visualization in Driving (41:59)
• Building Connections and Community (44:45)
• Future Plans for Luigi (47:49)
• Reflection on Life Experiences (48:53)
• Final Thoughts and Takeaways (52:57)

Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruce oakley.com.