If your numbers are down and you’re stressing about getting more leads in the door, you might be looking at the wrong problem. In this episode, we're flipping the script and diving into a major blind spot for many pet care businesses—customer retention. Before you start pouring money into marketing, you’ve got to find out why people are leaving. And more importantly, what you can do to stop the slow leak.

From decoding external trends like economic shifts and competition, to uncovering the internal cracks you might not even realize are there—this episode walks you through the real reasons behind customer churn. You’ll get practical ways to plug the holes, ramp up your client experience, and actually get people to stick around. It’s all about keeping the customers you already earned—because bringing in new ones won’t matter if they’re slipping out the back.