Toxic employees can quietly destroy everything you've worked to build—your team morale, your client experience, and your overall business culture. In this episode, Fern breaks down how even one negative team member can ripple through your pet resort and create serious damage. From subtle eye-rolls to full-blown defiance, it all adds up faster than you think. The big question is: how do you spot it early, and what do you do once it's there?

You'll learn how to recognize the different "stages" of toxicity and get practical strategies for handling each one—whether you're dealing with minor moodiness or someone who's completely derailing your team. Fern also shares why hiring slow and firing fast is more than just a cliché—it’s essential for protecting your business. If you've ever made excuses for an underperforming employee or hesitated to act, this episode is your wake-up call.