What if your general manager could think and act like a business owner—fully invested, capable, and trusted to lead your team? In this episode, Fern is joined by leadership pro Kelli Dodds, who unveils her brand-new initiative designed to level up managers into true leaders. They dive into the crucial mindset shifts, skill development, and emotional intelligence needed to transform your GM into the MVP of your pet resort. This isn’t about managing schedules and putting out fires—it’s about cultivating ownership mentality and building high-functioning teams.

If you’re tired of being the bottleneck in your business or struggling to delegate confidently, this conversation is your wake-up call. Kelli shares how her decades of experience and hands-on leadership training can help turn potential into performance, freeing you up to actually enjoy running your business. Whether your current GM is green or seasoned, this episode will open your eyes to what’s really possible with the right guidance and support.