"Websites are like stained glass windows: they sparkle and shine when the sun is out, but when the darkness sets in, their true beauty is revealed only if there is a light from within." That's a quote from Elisabeth Kubler-Ross… well, sort of… the real quote is about people, not websites–but the point is valid! Rich is going to give you kind of a warning about being overly smitten by the way your website LOOKS… and encourage you, well, build a site that looks good AND actually does what a website is supposed to do.