Laura Horton relates her journey from dental nurse and TCO to practice owner and growth consultant.

 

Laura gives a clinic-eye view on the invaluable role of TCOs in shaping patient experience within the practice, shares wisdom on team growth and development, and discusses the highs and lows of practice ownership.

 

Enjoy!   

In This Episode

00.50 - Backstory

07.00 - Nursing, TCO and consultancy

12.00 - Practice workflow insights

17.20 - Practice ownership

29.25 - Professional relationships and career development

35.00 - The TCO role

44.00 - Team training and development

01.26.00 - Friendship Vs professionalism

01.36.30 - Trust and karma

01.54.00 - Fantasy Dinner Party

02.01.10 - Last days and legacy

About Laura Horton

Former TCO and dental nurse Laura Horton owns and runs Flagstaff-based clinic Dental Smiles. She is the founder of Laura Horton Consulting, which provides practice growth and development support.