Running a pet resort is never a smooth ride, and in this episode, Fern dives into the art of staying resilient through the rollercoaster. From shifting pet parent expectations to staff struggles and financial curveballs, this one’s all about preparing your business—not just to survive the tough times, but to bounce back even stronger. Whether you’ve been riding out the recent economic dip or just trying to stay ahead of industry changes, this episode offers some solid advice to help you stabilize, adapt, and grow.

Fern also gets into how your own leadership mindset and staff culture play huge roles in weathering any storm. He shares actionable strategies to diversify your revenue, streamline operations, and keep both you and your team grounded when everything else feels shaky. If you’ve been feeling the weight of running your pet business lately, this episode might be exactly what you need to refocus, regroup, and recharge.