Oliver Steil, chief executive officer (CEO) at TeamViewer, shares how his team is reshaping the digital workforce across industries by enabling remote access, facilitating proactive issue remediation, and increasing productivity through automation for both frontline and technical workers. He details the importance of making information easily accessible to specialists wherever they are, explains how AI-powered automation can proactively address issues before they impact users, and highlights the value of strong business collaborations to achieve seamless workflows.

Oliver encourages marketing leaders to embrace new technology to drive productivity, speaks about the potential risk of falling behind in a faster-paced, competitive environment, and advocates the importance of staying network-focused and open to change.

Key highlights:

[00:00] Introduction

[01:00] Dreamforce

[02:00] Olivers path to TeamViewer

[03:25] The scope of TeamViewer

[05:35] Alan's manufacturing experience

[07:45] Bringing the digital experience to the floor

[09:55] How AI is changing work

[12:20] Proactive issue remediation

[15:55] Remote work

[17:20] Collaboration opportunities

[19:30] Collaborations at scale

[21:15] Understanding your role

[22:30] An experience that defines you: Shifting from engineering to consulting

[25:05] Advice to your younger self: Network even more

[25:40] A topic marketers need to learn more about: Seeing opportunity in disruption

[26:50] Subcultures and trends to follow: International politics

[28:45] Largest opportunity and threat to marketers today: Increased productivity

Resources mentioned:

TeamViewer

Dreamforce

Follow the podcast:

Listen on Apple Podcasts

Listen on Amazon Music

Listen on Audible

Listen on iHeart Radio

Listen on Spotify

Connect with Oliver Steil and TeamViewer:

Oliver Steil on LinkedIn

TeamViewer on LinkedIn

TeamViewer on Instagram

TeamViewer on YouTube

TeamViewer on Threads

Connect with Alan Hart and Deloitte Digital:

Alan Hart on X

Alan Hart on LinkedIn

Deloitte Digital on LinkedIn

Deloitte Digital on Instagram

Deloitte Digital on YouTube

Deloitte Digital on Threads