Presentable

24: More Empathy Might Be Making Things Worse

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User research expert Farrah Bostic joins the show to talk about empathy. That term is in the news a lot lately, and we go deep on its importance in design, how to grow it among product teams, and — very frankly — how it’s frequently misused.

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    • Guest Starring:

    Farrah Bostic

    Links and Show Notes Empathy is 💩, by Farrah Bostic Talking to Humans, by Giff Constable Animals in Translation: Using the Mysteries of Autism to Decode Animal Behavior by Temple Grandin and Catherine Johnson The Difference Engine Farrah Bostic (@farrahbostic) on Twitter
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