What if the biggest drain on your profits isn’t your pricing, your marketing, or even your staffing… but the way you schedule your team? In this episode, we dive into one of the most overlooked (and frustrating) parts of running a pet resort—and why most owners are unknowingly leaving serious money on the table. Fern brings in Sean Felty, an expert who’s helped scale multiple locations and uncover hidden inefficiencies, and together they unpack why “winging it” with your schedule is quietly wrecking your margins.

You’ll hear a totally different way to think about labor, staffing, and daily operations—one that replaces guesswork with clear, measurable targets. If you’ve ever felt like your schedule is a constant juggling act, or like you’re busy but not actually profitable, this conversation is going to hit. It’s not about working harder—it’s about finally understanding what your numbers are trying to tell you… and what to do about it.