How does an organization transform the lives of individuals living with vision loss? In this episode, I sit down with Kyle Johnson, President & CEO of Lighthouse Central Florida, to uncover the remarkable story behind their mission to empower people who are blind or visually impaired.

Since 1976, Lighthouse Central Florida has provided comprehensive, vision-specific rehabilitation services, ensuring that thousands can live productive, independent lives.

One of the highlights of our conversation is the groundbreaking partnership between Lighthouse Works, the business processing outsource arm of Lighthouse Central Florida, and Genesys, a global leader in AI-powered experience orchestration. Together, they have launched EquiVista, a solution that enhances job opportunities for the visually impaired by creating accessible contact center environments.

We delve into the significance of this innovation against the backdrop of startling statistics: 2.2 billion people globally live with vision impairment, and nearly 70% of blind or visually impaired individuals in the U.S. are unemployed. The partnership aims to change these numbers, promoting a more inclusive workforce and demonstrating how technology can break down barriers.

Join us as we explore the powerful synergy between Lighthouse Works and Genesys, and discover how their collaborative efforts are driving change, fostering inclusivity, and creating life-changing opportunities for the blind and visually impaired.

What role do you think technology should play in creating an inclusive workforce? Share your thoughts and join the conversation.