When the Guy in the Yellow Tux, Jesse Cole, attended the NNT conference, he stayed in Montage Los Cabos and had his mind blown by the perfect customer experience. This is his chance to ask the most burning questions from its Director of Learning, Ingrid Orezza. Ingrid talks about how they are bridging the gap between the associate and guest experience, and how that results in amazing customer engagement. She also shares details of her job as Director of Learning to train 600 associates and the eight values that she considers when onboarding new hires. Discover the power of what you say and what you don't say, and learn how knowing your “why of work” gets you committed and ready to be the best version of yourself.

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• findyouryellowtux.com