Costco is one of the world’s largest retailers, featuring warehouses and club memberships in eleven countries around the world.

It is famous as a true pricing leader while delivering exceptional quality for its members, as well as “endless aisles” of both commodity products and unexpected “treasures” for members in their stores.

Listen to hear the story of this incredibly successful business, as shared by Robin Ross, the Assistant Vice President of Corporate Marketing & Membership at Costco Wholesale in the United States.

Robin shares Costco’s approach to driving customer loyalty as a mindset, and how mutually beneficial relationships have also been essential to consistently achieving such a profitable business for over 40 years.

Hosted by Paula Thomas.

Show Notes:

1) Robin Ross, the Assistant Vice President of Corporate Marketing & Membership at Costco Wholesale

2) Costco