NN/G UX Podcast

33. Tracking UX Progress with Metrics (feat. Dr. John Pagonis, UXMC, Qualitative and Quantitative Researcher)

Listen Later

Measuring a user experience can be intimidating at first, but it's an essential part of determining whether your work is moving in the right direction (and by how much). UX Master Certified Dr. John Pagonis shares his experiences from working with other organizations on measuring UX improvements and interpreting quantitative data.

Learn more about John Pagonis:

  • Connect on LinkedIn
  • Watch a past keynote talk: Usefulness measurement: A practical guide for all UXers (37 min video)⁠

    • NN/g Resources about Usability and UX Metrics:

    • Usefulness, Utility, and Usability by Jakob Nielsen, PhD (2-min video)
    • The UX Unicorn Myth (decathlon analogy, explained, 2-min video)
    • Usability 101 by Jakob Nielsen, PhD (free article)
    • Measuring UX and ROI (full-day course for UX certification)
    • ⁠UX Metrics and ROI by Kate Moran⁠⁠ (297-page report)

      • NN/g Articles about Microsoft's Desirability Toolkit and Adjectives List

      • ⁠Using the Microsoft Desirability Toolkit to Test Visual Appeal⁠ (free article)
      • ⁠Microsoft Desirability Toolkit Product Reaction Words⁠ (free article)

        • Jeff Sauro, PhD on UX-Lite, UMUX-Lite, SUS, SEQ

        (an aside: his website, MeasuringU.com, is an excellent resource)

        • 10 Things To Know About The Single Ease Question (SEQ)
        • Measuring Usability with the System Usability Scale (SUS)
        • 5 Ways to Interpret a SUS Score
        • Measuring Usability: From the SUS to the UMUX-Lite
        • ⁠Evolution of the UX-Lite⁠
          • ...more
          View all episodesView all episodes
          Download on the App Store
          NN/G UX PodcastBy Nielsen Norman Group
          • 4.7
          • 4.7
          • 4.7
          • 4.7
          • 4.7

          4.7

          105 ratings

          More shows like NN/G UX Podcast

          View all
          The Knowledge Project by Shane Parrish

          The Knowledge Project

          2,679 Listeners

          Design Matters with Debbie Millman by Design Matters Media

          Design Matters with Debbie Millman

          1,235 Listeners

          Uncanny Valley | WIRED by WIRED

          Uncanny Valley | WIRED

          510 Listeners

          HBR IdeaCast by Harvard Business Review

          HBR IdeaCast

          170 Listeners

          Super Data Science: ML & AI Podcast with Jon Krohn by Jon Krohn

          Super Data Science: ML & AI Podcast with Jon Krohn

          302 Listeners

          NVIDIA AI Podcast by NVIDIA

          NVIDIA AI Podcast

          344 Listeners

          Design Better by The Curiosity Department, sponsored by Wix Studio

          Design Better

          318 Listeners

          Tech Brew Ride Home by Morning Brew

          Tech Brew Ride Home

          970 Listeners

          The Futur with Chris Do by The Futur

          The Futur with Chris Do

          860 Listeners

          The Happiness Lab with Dr. Laurie Santos by Pushkin Industries

          The Happiness Lab with Dr. Laurie Santos

          14,387 Listeners

          Uncensored CMO by Jon Evans

          Uncensored CMO

          44 Listeners

          A Bit of Optimism by Simon Sinek

          A Bit of Optimism

          2,241 Listeners

          MIT Technology Review Narrated by MIT Technology Review

          MIT Technology Review Narrated

          264 Listeners

          Honest UX Talks by Wix Studio by Anfisa Bogomolova & Ioana Teleanu

          Honest UX Talks by Wix Studio

          41 Listeners

          The AI Daily Brief: Artificial Intelligence News and Analysis by Nathaniel Whittemore

          The AI Daily Brief: Artificial Intelligence News and Analysis

          675 Listeners