Episode 38 - Shep Hyken discusses his book Amaze Every Customer Every Time and tools to deliver the most amazing customer service on the planet. Shep is the Wall Street Journal and New York Times best-selling author of The Cult of the Customer, The Amazement Revolution and others. He was inducted into the National Speakers Association Hall of Fame.

Stay tuned after the interview for five action items you can do to take advantage of the ideas and advice in this interview, and hear some listener shout-outs in the second half.

Host, Kevin Craine @Everyday_MBA