Welcome back to the Daily Gratitude Minute. This is Scott Colby from Say It With Gratitude as I record this audio, I am in Spokane, Washington here to deliver a keynote talk on gratitude in the workplace at a conference. And I flew in, uh, to Spokane today, and there was a snowy day. And there were some delays not getting into the airport, but actually once we landed, we had to sit on the plane for an hour and 15 minutes because they weren't able to plow yet.

And there was another plane at our gate and they couldn't get out. They had to de-ice that plane. So we were delayed getting to the gate. Uh, and it was a little bit frustrating. I mean, I didn't make a big deal out. It, but Delta, the airline I was on sent an email a couple of hours later, which I loved. I was gonna read it to you.

It says, hello Scott. We know spending additional time on board your flight after arriving wasn't what you planned today. We encountered a delay getting the aircraft into the gate after landing. This wasn't the experience you wanted to have. We wanted you to have with us, and I'm truly sorry for any inconvenience this may have.

I've deposited 5,000 bonus miles into your account. We appreciate your business and this is not intended to put a value on your experience, but as part of our apology for the inconvenience, so I actually love that it was Delta owning up to something they couldn't control cuz it was weather related, but they were just doing something.

Treating us passengers as rural human beings and not transactional. So something I talk about a lot and it was really cool for Delta to put that into action. I'm Scott Colby with Say It With Gratitude, and this has been the Daily Gratitude minute. Cheers.