When we have a customer service issue with a bank, credit union, or fintech today, we often approach it with some trepidation. So many organizations provide a poor experience that is painful and frustrating for their customers. But we have the technology now for customer service to be exceptional.

My next guest on the Fintech One-on-One podcast is Dan Michaeli, the CEO and Co-Founder of Glia. They have technology that can make customer service extraordinary every time and they are 100% focused on financial services.

In this podcast you will learn:

• The founding story of Glia.
• The three core components of digital customer service.
• What banks and credit unions do well when it comes to digital customer service.
• What they are doing poorly.
• The core piece that fintechs get wrong.
• How Glia's call center offering works.
• How they transition from an online chat to a live person.
• What they are doing with automation.
• Dan's thoughts on ChatGPT and its relevance to what they offer.
• What the early days of the pandemic were like for Glia.
• Why they established a CUSO (Credit Union Service Organization).
• The geographic footprint of Glia.
• The scale they are at today.
• His vision for the future of customer interactions.

Connect with Dan on LinkedIn
Connect with Glia on LinkedIn

Connect with Fintech One-on-One:

• Tweet me @PeterRenton
• Connect with me on LinkedIn
• Find previous Fintech One-on-One episodes