Richard Mullender was at the center of some very famous hostage negotiations, and he has a thing or two to teach us about the art of listening. As the lead trainer for Scotland Yard's Hostage and Crisis Negotiation Unit, he helped negotiate the release of three UN workers held hostage by the Taliban, among many other high profile cases. As demand for his listening skills grew, he established The Listening Institute to teach the business world how to avoid common communication pitfalls and why listening is the key to building meaningful and authentic connections.

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