In this conversation, legal operations professional Patty Corey breaks down what legal ops actually is, why so many CLM implementations fail, and what the role needs to look like in an AI-driven world.

She challenges the tendency to buy tools before mapping processes, shares a firsthand account of a global CLM rollout that hit the iceberg in slow motion, and makes the case for why legal ops professionals need to stop thinking like architects and start building.

Patty also offers practical advice on quick wins, intake design, playbook building, and why if you don't know the why, you're not ready for AI.

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Download the New to In-House Survival Guide: https://www.counselpodcast.com/store/p/newtoinhouse (use code BigSisEnergy for a special discount)

All of Mel's Big Sis Briefings can be found here: https://www.counselpodcast.com/big-sis-briefings

Connect with Patty: https://www.linkedin.com/in/patricija-patty-corey-/

Connect with Mel:

LinkedIn: https://www.linkedin.com/in/melstorey

Counsel Podcast Page on LinkedIn: https://www.linkedin.com/company/67479008/admin/feed/posts/

Instagram & TikTok: @careerbigsis

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