Gaurav Saran is a Silicon Valley entrepreneur with a passion for leveraging disruptive and emerging technologies to provide innovative enterprise solutions. As founder and CEO of ReverseLogix, Gaurav brings deep industry expertise and is responsible for driving the overall company direction and product strategy. His ability to combine customer vision with methodical execution and thought leadership has positioned the company as a game-changer in its field. Previously, he was with Microsoft for over six years, leading enterprise sales for Fortune 500 companies and driving strategic executive relationships.

Prior to Microsoft, Gaurav has worked at Silicon Valley start-ups such as Zoho, executing strategy, business development, sales, and marketing, taking them from early stages to established growth companies. Gaurav holds a BS in e-commerce marketing and telecommunications and an MBA in global strategic management from California State University, Hayward.

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Some of the highlights of the episode:

• [06:19] How reverse logistics transforming supply chains globally – the end-to-end system for returns
• [15:01] Results? At least a 5% increase in profitability and a 15% to 25% increase in customer satisfaction.
• [18:00] How long does the implementation take?
• [21:33] ReverseLogix’s culture and hiring – the customer always comes first
• [29:27] How do you spend your time as the CEO?

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