Approximately one year ago the hosts of the Smarter Every Season podcast recorded an episode titled "Asking Better Questions" (it is episode 39 and still highly recommended as we head into spring planting). In that episode host Hans Stutzman mentions the importance of active listening to asking better questions. Little did he know...he was signing himself up for this very episode. In this spinoff of "Asking Better Questions" - Hans, Dave Robinson, Jordan Nelson, and Tyler Hubert discuss the traits of a good active listener as well as how to use listening skills to care for and build trust with customers.