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Imagine if your law practice could be transformed, not by new laws or regulations, but by a simple change in the way you conduct client consultations. That's exactly what happened in our firm when we implemented a streamlined consult process that significantly improved our client experience and financial stability, raking in over $45 million in service fees. 

Join me, Jeff Hughes, as I share the ins and outs of this transformative journey, from the extensive pre-consult phase right through to post-consult.

I break down the five phases of a consultation:
1 - setting expectations
2 - listening
3 -  understanding the client's goals
4 - providing feedback
5-  exploring options

It's not just about ticking the boxes; it's about creating an environment of empathy, understanding, and comfort. The aim? To provide clients with a safe space to unburden their concerns while ensuring their expectations are managed in a way that does not overwhelm them with potential scenarios. 

There are also four key activities to do throughout:
1 - talk and act like a normal person, not a lawyer
2 - focus on the emotions, not logic
3 - balance the tension between setting real expectations and fostering hope when needed
4 - always speak against your interests when the client's needs prevail

I also uploaded this video portion to YouTube @jsterlinghughes.  This has a lot of visuals.

I have this all illustrated and posted on LinkedIn at my profile: @jsterlinghughes

Hope you find value. 

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Go to: www.JSterlingHughes.com for tons of Family Law Practice resources.

My purpose is to Empower Family Law Attorneys so they can build a beautiful family law practice and have the practice of their dreams.

I share my family law firm’s secrets, tactics, and strategies of how we have grown from 0 to 25 attorneys and over $15m in revenue in our first ten years.

When I am not podcasting, I am the CEO and Co-Founder of SterlingLawyers.com.

Follow me on: LinkedIn - YouTube - X - Instagram - TikTok