The family a 99 year old ChrIstchurch woman whose phone was accidently cut off by a telco is appalled that its taken days to get what's effective her life line reconnected. Doreen Robertson relies on her landline for daily contact with friends and family and in case of an emergency. It went down on July second when a contractor was installing fibre to her property. Spark told her family the phone would be back on within twelve hours - but only after five days and several calls later, as well as the local MP getting involved was the phone reconnected. Doreen's son Trevor Robertson spoke to Lisa Owen.