Teamwork is an essential part of everyday life, at work, school, and home. But what allows some teams to thrive under intense pressure while others buckle?

In this episode of Choiceology with Katy Milkman, we explore how candid cultures that invite ideas from every level of an organization can be the difference between failure and a miracle.

Jonathan Franklin, an award-winning journalist based in Chile, tells the remarkable story of the 2010 San José mine collapse and rescue mission. Franklin's book 33 Men: Inside the Miraculous Survival and Dramatic Rescue of the Chilean Miners details key moments of candor and collaboration—and winning ideas that came from unlikely places. 

Next, Katy speaks with Amy Edmondson, the Novartis Professor of Leadership and Management at the Harvard Business School. Edmondson shares her pioneering research on psychological safety and why it's so essential to build cultures that invite candor. Edmondson's foundational book on the topic, The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth, has been translated into 15 languages.

Choiceology is an original podcast from Charles Schwab. For more on the show, visit schwab.com/podcast.

If you enjoy the show, please leave a rating or review on Apple Podcasts.

01:10 The Organizational Failure Behind Space Shuttle Columbia 

03:03 This Is Choiceology 

03:38 World-Class Collaboration That Saved 33 Lives in Chile

18:21 The Power of Ideas Over Hierarchy 

19:15 How to Create Cultures That Empower Teams With Amy Edmondson

34:37 The Value of Psychological Safety Everywhere

Important Disclosures

The comments, views, and opinions expressed in the presentation are those of the speakers and do not necessarily represent the views of Charles Schwab.

Data contained herein from third party providers is obtained from what are considered reliable sources. However, its accuracy, completeness or reliability cannot be guaranteed.

All corporate names and market data shown above are for illustrative purposes only and are not a recommendation, offer to sell, or a solicitation of an offer to buy any security. 

Past performance is no guarantee of future results. 

Investing involves risk including loss of principal.

The books How to Change: The Science of Getting from Where You Are to Where You Want to Be, 33 Men: Inside the Miraculous Survival and Dramatic Rescue of the Chilean Miners, and The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth are not affiliated with, sponsored by, or endorsed by Charles Schwab & Co., Inc. (CS&Co.). Charles Schwab & Co., Inc. (CS&Co.) has not reviewed the books and makes no representations about its content.

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