In this interview, I sat down with Carl Smith, CIO at King's Daughters Medical Center (KDMC), Dessiree Paoli, Sr. Manager, Solution Marketing at Interlace Health, and Maggie Peña, Vice President of Client Services at Interlace Health to talk about their project that converted and consolidated 2,500 paper forms to 1,000 digital forms.  

They share why forms are frequently overlooked and Smith shares the impact this project had on his organization.  He also shares the importance of having the forms integrated with his MEDITECH EHR and how the process of integration went for them. (Check out the full details of how Interlace Health & MEDITECH helped digitize KDMC’s informed consent process in this case study)  

Smith also shares how forms optimization never stops which goes contrary to many people's idea that we've already figured out forms and can move on.  Forms are not a one and done project, and Peña highlights how the relationship between Interlace Health and KDMC is ever-evolving as part of this continuous effort to improve the experience for both patients and staff.  

Finally, we wrap up the interview talking about a stat they shared in their HIMSS presentation that 52% of healthcare leaders ranked patient engagement as their biggest focus.  Plus, Smith shares what's top of mind for him and what he's most excited about going forward.  

Learn more about Interlace Health: https://interlacehealth.com/ 

Learn more about King's Daughters Medical Center: https://kdmc.org/