If you're familiar with Patrick Lencioni's work on the 5 Dysfunctions of a Team, you'll know that the secret to sustainably high levels of performance and results from your team, is to first establish a strong foundation of trust between leader and team members.  So why, do too many leaders still forego that, and immediately put all their focus on outcomes and results and then wonder why the whole thing collapses in pretty short order?

In this episode, host, Andy Goram is joined by seasoned Operator, Bill Walker.  Over the last 25 years, or so, Bill has learned a lesson or two about Operations.  And whilst he's still a red meat-eating, results-orientated Operator, he understands the value of People and how important building the levels of trust are to sustainable success.  But with results needed yesterday, he's developed some simple practices to accelerate the levels of trust in his teams and be able to climb Lencioni's pyramid to success a little more quickly.

Get the full transcript of the episode here