The Sticky From The Inside Podcast

The Sticky From The Inside Podcast

By Andy GoramBusinessManagement
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The Sticky From The Inside Podcast episodes

  • Employment law has changed. Is your leadership ready?

    Employment law is changing. But the bigger question is whether your leadership is ready.

    The biggest changes to UK employment law in a generation are placing greater responsibility on organisations to manage people fairly, consistently and confidently. But while many businesses are busy reviewing contracts and updating policies, are they asking the most important question of all?

    Have we equipped our managers to lead?

    In this episode of Sticky From The Inside, Andy Goram is joined by Aliya Vigor-Robertson, Founder of JourneyHR, to explore why the new legislation isn't simply an HR issue, it's a leadership capability challenge.

    Together they discuss what the Employment Rights reforms mean in practice, why poor management has always been expensive (and is about to become even more so), and why investing in managers may now be one of the smartest commercial decisions an organisation can make.

    The conversation goes far beyond legal compliance, exploring why performance management should never begin when things go wrong, the difference between being nice and being kind, and why HR can advise, but managers must lead.

    Whether you're a CEO, HR professional, business owner or line manager, this episode offers practical insight into building workplaces where people perform, grow and thrive.

    Key Takeaways
    • The law isn't creating a leadership problem. It's exposing one. The new legislation simply raises the consequences of poor management that many organisations have tolerated for years.
    • Compliance doesn't create capability. Policies matter, but it's confident, capable managers who build trust, handle difficult conversations and create high-performing teams.
    • HR can advise. Managers must lead. HR provides the framework, but every day-to-day conversation that shapes culture belongs to leaders and managers.
    • Clarity is kindness when it arrives early enough to make a difference. The earlier managers tackle difficult conversations with honesty and care, the more likely they are to help people improve rather than create bigger problems later.
    • Key Moments

      The key moments in this episode are:

      01:38 – If Every Management Decision Went to Tribunal, How Confident Would You Be?

      05:37 – HR’s Real Role: Turning Employment Law Into Good People Practice
      08:04 – Employment Law Is Catching Up With Good Employers
      09:13 – The Big Changes: Six-Month Protection and Uncapped Awards
      15:07 – This Isn’t a Policy Exercise. It’s a Behavioural One
      15:58 – Why Managers Now Need to Manage Properly From Day One
      19:34 – Performance Management Isn’t Just for When Things Go Wrong
      22:21 – HR Can Build the Rails. Managers Have to Drive the Train
      24:09 – Kind, Not Nice: Why Avoiding the Conversation Helps Nobody
      27:06 – Why Do We Still Treat Management Like an Intuitive Skill?
      28:43 – The Cost of Poor Management Just Got Much More Real
      34:36 – Why Leadership Development Can’t Be a Two-Day Fix
      38:17 – Behaviour Only Matters When It’s Linked to Business Performance
      39:49 – The Human Cost of Handling Workplace Complaints Badly
      42:29 – Sticky Notes: Audit Behaviour, Act Earlier and Treat Management as a Profession

      Join The Conversation

      Follow Andy Goram on LinkedIn
      Visit Andy's website Bizjuicer.comhere
      Listen to Sticky From The Inside on YouTube
      Follow Sticky From The Inside on Instagram
      Follow Sticky From The Inside on X
      Follow Sticky From The Inside on Facebook
      Check out the Bizjuicer blog
      Useful Links
      Follow Aliya Vigor-Robertson on LinkedIn
      Visit journeyhr.com
      Full Episode Transcript

      Get the full episode transcript

      48 min
    • Why Good Leadership Can Go Bad

      Why can good leadership go bad when we already know so much about what works?

      In this episode, Andy Goram is joined by psychotherapist and leadership researcher Dr Amar Dhall to explore what happens when leadership, power, pressure and human psychology collide.

      Amar introduces a powerful distinction between capability, what a leader is able to do, and capacity, their ability to access those capabilities when it really matters. From there, Andy and Amar explore why behaviours that once made us successful can become overplayed, why leaders can become increasingly certain under stress, and how genuine care can tip into the Superhero or Rescuer role.

      They also discuss the hidden effects of power, why technical expertise doesn't automatically translate into relational leadership, and Amar's memorable proposition that leadership is like dancing: you can know everything about the steps and still struggle on the dance floor.

      The conversation finishes with practical reflections on curiosity, self-awareness and the possibility that the next stage of your leadership might require less effort rather than more.

      Key Takeaways
      • Good leadership can fail when capacity drops. Knowing how to coach, delegate or create safety is not the same as being able to access those behaviours when pressure is high.
      • Your strengths can become liabilities through overuse. Responsibility can become over-carrying, confidence can harden into certainty, and helping can become Rescuing.
      • Power changes the room, even when your intentions are good. Leaders need to recognise that challenge feels different when one person holds more authority, status and consequence than the other.
      • The next step may require less, not more. More effort, more control and more knowledge are not always the answer; reflection, curiosity and the ability to let go can be part of mature leadership.
      • Key Moments

        The key moments in this episode are:

        01:11 – Why Do We Still See So Much Shitty Leadership?

        04:53 – Capability vs Capacity: Knowing Isn't the Same as Accessing
        06:23 – When Responsibility Becomes Over-Responsibility
        08:31 – How Our Strengths Can Turn Into Their Opposites
        11:57 – Why Stress Can Make Certainty Feel So Convincing
        13:34 – What Does Power Actually Do to Us?
        18:46 – When Accumulating More Becomes the Leadership Trap
        21:13 – When Leaders Learn to Use Pressure as Fuel
        27:02 – The Superhero Reflex: When Helping Becomes Rescuing
        31:55 – Leadership Is Like Dancing: Why Knowledge Isn't Enough
        36:44 – Power, Challenge and the Illusion of an Open Culture
        40:39 – From Knowing Better to Doing Better: Curiosity, Reflection and Sticky Notes

        Join The Conversation

        Find Andy Goram on LinkedIn here
        Listen to the Podcast on YouTube here
        Follow the Podcast on Instagram here
        Follow the Podcast on Twitter here
        Follow the Podcast on Facebook here
        Check out the Bizjuicer website here
        Get a free consultation with Andy here
        Check out the Bizjuicer blog here
        Download the podcast here
        Useful Links
        Follow Amar Dhall on LinkedIn here
        Find Amar's website here
        Follow Amar on Facebook here
        Follow Amar on Instagram here
        Take Amar's Pressure Assessment here
        Full Episode Transcript

        Get the full transcript of the episode here

        48 min
      • Leadership Identity: Is Leader You're Being Blocking The One You Could Be?

        What if some of the effort you're putting into being a “good leader” is actually making leadership harder?

        In this episode of Sticky From The Inside, Andy Goram talks with former RAF pilot, executive coach and Free to Lead author Will Steel about leadership identity, pressure, internal narratives and the mental capacity leaders can lose when they're busy trying to be who they think they're supposed to be.

        Drawing on stories from Will's childhood, RAF officer training, flying career and coaching work, the conversation explores why “be yourself” may be good advice but is much harder than it sounds, particularly when old beliefs, external expectations and the voice in your own head all feel completely real.

        They also explore what happens under pressure, how separating circumstances from interpretation can create greater choice, and why becoming free to lead may require both self-awareness and discipline.

        A conversation about who you're being, what's driving it, and whether it's leaving enough capacity to lead what's actually in front of you.

        Key Takeaways
        • Your leadership identity can consume capacity. The more energy you spend managing how you lead, the less you have for what's in front of you.
        • “Be yourself” is harder than it sounds. Old beliefs, expectations and internal narratives can shape who you're being without you realising it.
        • Pressure can make interpretation feel like fact. Separating what's happening from the story in your head creates more room to choose your response.
        • Freedom to lead takes practice. Self-awareness isn't a one-off insight; noticing what's running you and choosing differently is an ongoing discipline.
        • Key Moments

          The key moments in this episode are:

          01:11 – Could the Leader You're Trying to Be Be Getting in the Way?

          03:09 – From RAF Pilot to Transformational Coach
          06:38 – What Happened and What Did You Make It Mean?
          10:09 – When Hidden Beliefs Become the Lid on Growth
          12:53 – What Does It Actually Mean to Be a Leader?
          16:11 – What Changed When Will Stopped Trying to Fit the Leadership Mould?
          18:03 – Why Leadership Needs Spare Capacity
          20:23 – Are Your Thoughts, Feelings and Identity Really “You”?
          25:40 – Creating a Context That Changes How You Meet the Moment
          30:25 – What Is Pressure Actually Doing to Us?
          33:21 – From Overwhelm to What's Actually in Front of You
          38:32 – Free to Lead: Clearing Space to Choose Who You're Being
          41:21 – Sticky Notes: Schedule It, Do What You Said and Choose the Context

          Join The Conversation

          Find Andy Goram on LinkedIn here
          Listen to the Podcast on YouTube here
          Follow the Podcast on Instagram here
          Follow the Podcast on Twitter here
          Follow the Podcast on Facebook here
          Check out the Bizjuicer website here
          Get a free consultation with Andy here
          Check out the Bizjuicer blog here
          Download the podcast here
          Useful Links
          Follow Will Steel on LinkedIn here
          Find Will's website here
          Full Episode Transcript

          Get the full transcript of the episode here

          48 min
        • Leadership Influence: Finding Your Voice Without Losing Yourself

          Why do so many capable people stay silent at work? It's rarely because they don't have something valuable to contribute. More often, it's because they're unsure how their ideas will be received, they question whether it's their place to speak, or they worry about saying the right thing in the wrong way.

          In this episode of Sticky From The Inside, Andy Goram is joined by executive coach and leadership advisor Corinne Gavlinski to explore why leadership influence begins long before we speak.

          Drawing on her own leadership journey, including a pivotal leadership moment that fundamentally changed how she thinks about influence, Corinne explains why leadership isn't simply about having the confidence to speak up. It's about understanding the impact you want to have, reading the room, managing your emotions and communicating with intention.

          Together, Andy and Corrine explore why capable people often stay silent, why curiosity may be one of leadership's most overlooked skills, how vulnerability is often misunderstood, and why every leader benefits from having someone they can think out loud with before the highest-stakes conversations.

          If you've ever walked away from a meeting wishing you'd spoken up, or wishing you'd said the same thing differently, this conversation will help you think about leadership influence in a completely new way.

          ----more----

          Key Takeaways
          • Influence begins before you speak. The most effective leaders think about the impact they want to have before deciding what they want to say.
          • Confidence isn't the missing ingredient. Many people already have valuable ideas but stay silent because fear, uncertainty or organisational dynamics get in the way of expressing them.
          • Curiosity creates better conversations. Leaders who seek to understand before they persuade build stronger relationships, make better decisions and create greater influence.
          • Leadership starts with intention. Whether you're giving feedback, challenging upwards or navigating change, being clear about your purpose shapes how your message is received.
          • ----more----

            Key Moments

            The key moments in this episode are:

            01:11 – Missed influencing opportunities we can relate to

            03:49 – Why finding your voice is really about leadership influence
            06:55 – The meeting that changed Corinne's approach to leadership forever
            10:20 – Learning from leadership's darker side
            13:23 – Why curiosity is one of leadership's most underrated skills
            14:43 – Why capable people struggle to challenge upwards
            19:20 – Why communicating intention creates better influence
            21:21 – Why we teach feedback but not intention
            23:07 – Is vulnerability changing in leadership?
            30:18 – Why a thinking partner is a competitive advantage
            32:17 – The hidden cost of staying silent
            35:59 – The Four Leadership Zones
            42:12 – Why every leader needs someone outside the organisation
            44:04 – Sticky Notes: Three questions every leader should ask themselves

            ----more----

            Join The Conversation
            Find Andy Goram on LinkedIn here
            Listen to the Podcast on YouTube here
            Follow the Podcast on Instagram here
            Follow the Podcast on Twitter here
            Follow the Podcast on Facebook here
            Check out the Bizjuicer website here
            Get a free consultation with Andy here
            Check out the Bizjuicer blog here
            Download the podcast here
            ----more----
            Useful Links
            Follow Corinne Gavlinksi on LinkedIn here
            Find The Gav Group website here
            ----more----
            Full Episode Transcript

            Get the full transcript of the episode here

            47 min
          • Innovation Culture: Where Everyone Believes Their Ideas Matter

            Artificial Intelligence may be changing the way we work, but it isn't replacing the one thing organisations need most: human imagination.

            In this episode of Sticky From The Inside, Andy Goram is joined by innovation expert, former Hewlett-Packard executive and author Stephen W. Hinch to explore why the organisations that succeed won't simply be the ones with the best technology, they'll be the ones that build an innovation culture where everyone believes their ideas matter.

            Drawing on decades of experience leading billion-dollar product innovations, Steve explains why innovation isn't reserved for R&D teams or senior leaders. Instead, it's a leadership responsibility that depends on creating environments where people feel trusted, encouraged and empowered to think differently.

            Together, Andy and Steve discuss the growing fear of becoming obsolete in the age of AI, why AI is a powerful tool but not a replacement for human creativity, the difference between incremental and disruptive innovation, and the organisational structures that help great ideas thrive instead of being quietly buried.

            If you've ever wondered why some organisations consistently innovate while others struggle despite investing heavily in technology, this conversation offers a practical and refreshingly human answer.

            ----more----

            Key Takeaways
            • Innovation begins with belief. Innovation starts by creating a culture where people believe their ideas are welcomed, valued and worth sharing.
            • AI supports innovation. It doesn't replace it. AI can accelerate knowledge and insight, but human imagination remains the true driver of breakthrough innovation.
            • Different innovation needs different leadership. Incremental improvements and disruptive breakthroughs require different structures, expectations and measures of success.
            • Innovation culture is built deliberately. Leaders create innovation by giving people the clarity, confidence and space to think differently.
            • ----more----

              Key Moments

              The key moments in this episode are:

              01:11 – Why Innovation Matters More Than Ever in the Age of AI

              04:13 – A Career Built on Turning Innovation into Business Growth
              06:05 – Why Innovation Remains a Competitive Advantage
              09:23 – FOBO The Fear of Becoming Obsolete
              11:10 – Why AI Can Support Innovation But Not Replace Human Imagination
              14:29 – Different Types of Innovation Need Different Leadership
              19:19 – The Curse of the Corporate Business Model
              25:16 – Creating an Innovation Culture Where Everyone Believes Their Ideas Matter
              31:09 – Giving People Permission to Innovate: Steve's 5% Rule
              36:29 – Leadership Isn't About Having the Best Ideas
              40:18 – Sticky Notes: Three Principles for Building an Innovation Culture

              ----more----

              Join The Conversation
              Find Andy Goram on LinkedIn here
              Listen to the Podcast on YouTube here
              Follow the Podcast on Instagram here
              Follow the Podcast on Twitter here
              Follow the Podcast on Facebook here
              Check out the Bizjuicer website here
              Get a free consultation with Andy here
              Check out the Bizjuicer blog here
              Download the podcast here
              ----more----
              Useful Links
              Follow Stephen W. Hinch on LinkedIn here
              Find Stephen's website here
              ----more----
              Full Episode Transcript

              Get the full transcript of the episode here

              44 min
            • Why a Great Workplace Culture Is Built Two People at a Time

              For years, organisations have invested heavily in defining their culture through mission statements, corporate values and engagement initiatives. But leadership speaker, trainer and author Bruce Mayhew believes great workplace culture isn't truly created like that. It's built much closer to where work actually happens.

              In this episode of Sticky From The Inside, Andy Goram explores Bruce's concept of micro-cultures: the relationships, habits and everyday interactions that shape how people experience work. Through the story of a challenging relationship with a colleague that ultimately became one of the strongest partnerships of his career, Bruce explains why trust matters more than chemistry, why fear quietly undermines collaboration, and how leaders can intentionally create environments where people thrive.

              Together they discuss why the opposite of trust isn't distrust but fear, the surprising power of ten-minute one-to-one conversations, and how organisations can scale a healthy workplace culture without trying to control every behaviour.

              If you've ever wondered how culture really develops, or what practical steps you can take to improve it, this conversation offers a refreshingly human perspective.

              ----more----

              Key Takeaways
              • Great workplace culture starts locally. People don't experience culture through values posters or corporate statements. They experience it through the quality of their everyday relationships.
              • Trust is built before chemistry. High-performing teams aren't created because everyone naturally clicks. They're created when people understand one another's goals, strengths and intentions.
              • Fear quietly erodes culture. When people fear judgement, competition or hidden agendas, collaboration suffers. Reducing fear creates the conditions where trust can grow.
              • Leaders create environments. The most effective leaders don't try to control culture. They intentionally create the conditions where healthy relationships, shared ownership and strong team cultures can flourish.
              • ----more----

                Key Moments

                The key moments in this episode are:

                01:10 – Why a Great Workplace Culture Is Built Two People at a Time

                03:03 – Meet Bruce Mayhew and the idea of micro-cultures

                04:27 – What is a micro-culture and why does it matter?

                09:40 – The Merike story: how trust transformed a difficult relationship

                13:44 – What Bruce would tell his younger self about building trust

                16:19 – Trust before chemistry: why fear is the real barrier

                20:22 – The simple leadership habit that strengthens trust every week

                28:54 – Can micro-cultures build a great workplace culture?

                35:20 – Lessons from The Path of an Inspired Leader

                41:05 – Bruce's three Sticky Notes for creating healthier workplace cultures

                45:24 – Final reflections and where to learn more

                ----more----

                Join The Conversation
                Find Andy Goram on LinkedIn here
                Listen to the Podcast on YouTube here
                Follow the Podcast on Instagram here
                Follow the Podcast on Twitter here
                Follow the Podcast on Facebook here
                Check out the Bizjuicer website here
                Get a free consultation with Andy here
                Check out the Bizjuicer blog here
                Download the podcast here
                ----more----
                Useful Links
                Follow Bruce Mayhew on LinkedIn here
                Find the Bruce's website here
                ----more----
                Full Episode Transcript

                Get the full transcript of the episode here

                47 min
              • Why A.I. Makes Human Collaboration More Important

                AI is making individuals more productive than ever before.

                But could it also be making organisations less connected?

                As every function gains access to increasingly powerful AI tools, there's a growing risk that teams become more efficient at working independently while becoming less aligned with one another.

                Chris White believes that's one of the biggest leadership challenges of our time.

                In this episode of Sticky From The Inside, Andy Goram speaks with the former Cisco executive and author of Non-Optional Collaboration about why human collaboration is becoming more important, not less, in the age of AI.

                Drawing on lessons from helping scale Cisco from $1 billion to $50 billion, leading global transformation programmes and building high-performing teams across multiple industries, Chris explains why collaboration can no longer be viewed as a soft skill or leadership nice-to-have.

                Together, Andy and Chris explore the dangers of organisational silos, the myth of the hero leader, the lessons business can learn from elite rowing teams, and why the organisations that thrive in the future will be those that combine two powerful forces: Artificial intelligence and human collaboration.

                ----more----

                Key Takeaways
                • AI may be making silos stronger. AI can dramatically improve productivity, but without intentional leadership it may also accelerate disconnection between teams.
                • Collaboration is an operating system. High-performing organisations don't leave collaboration to chance. They build structures, habits and processes that encourage alignment.
                • Great leaders improve people. The leaders who leave lasting impact are those who help people achieve more than they thought possible.
                • Team success beats individual heroics. Whether in rowing, business or transformation, sustainable success comes from coordinated effort rather than individual brilliance.
                • ----more----

                  Key Moments

                  The key moments in this episode are:

                  01:11 – Why collaboration has become non-optional

                  03:22 – Meet Chris White and the lessons of a global career
                  08:25 – The Cisco experience: learning to unlock team performance
                  11:07 – Why collaboration is no longer a nice-to-have
                  15:36 – What rowing teaches us about trust, rhythm and teamwork
                  18:28 – Inside the Non-Optional Collaboration framework
                  21:20 – The planning exercise that exposes hidden risks
                  24:03 – Why strategy fails when operating models don't align
                  28:32 – Collaboration versus teamwork: understanding the difference
                  30:43 – The myth of the hero leader
                  37:07 – Human collaboration: the second superpower
                  40:44 – Cancer, perspective and why the book had to be written
                  42:20 – Chris White's three Sticky Notes

                  ----more----

                  Join The Conversation
                  Find Andy Goram on LinkedIn here
                  Listen to the Podcast on YouTube here
                  Follow the Podcast on Instagram here
                  Follow the Podcast on Twitter here
                  Follow the Podcast on Facebook here
                  Check out the Bizjuicer website here
                  Get a free consultation with Andy here
                  Check out the Bizjuicer blog here
                  Download the podcast here
                  ----more----
                  Useful Links
                  Follow Chris White on LinkedIn here
                  Find the Non-Optional Collaboration website here
                  ----more----
                  Full Episode Transcript

                  Get the full transcript of the episode here

                  48 min
                • Why Modern Work Is Exhausting Us

                  We've never had more workplace wellbeing initiatives. More employee assistance programmes. More mindfulness apps. More resilience training. More engagement surveys. And yet burnout remains stubbornly high, stress-related absence continues to rise, and employees seem more exhausted than ever.

                  So what's really going on?

                  In this episode of Sticky From The Inside, Andy Goram is joined by workplace wellness and organisational culture expert Andria Barrett to explore why the answer may have less to do with individual resilience and more to do with how modern work is designed.

                  Together they unpack the hidden causes of workplace exhaustion, why burnout is becoming harder to spot, the role leaders play in creating healthier environments, and why genuine human connection remains one of the most powerful drivers of performance and wellbeing.

                  They also explore the opportunities and anxieties surrounding AI, and why technology should help people reclaim time rather than simply increase workloads.

                  If you've ever wondered why people seem to be working harder than ever but feeling less energised than before, this conversation offers a timely and practical perspective.

                  ----more----

                  Key Takeaways
                  • Burnout Has Gone Underground. Employees may still be showing up and performing, but many are quietly reaching their limits and considering their next move.
                  • Wellbeing Is A Design Choice. Sustainable wellbeing comes from how work is structured, not from occasional initiatives or one-off programmes.
                  • Connection Drives Performance. People do their best work when they feel supported, valued, and able to reach out for help when they need it.
                  • Leaders Set The Tone. Employees take their cues from leaders, making healthy behaviours and sustainable ways of working essential to model.
                  • ----more----

                    Key Moments

                    The key moments in this episode are:

                    0:01:11 – Why are so many people exhausted at work?

                    0:03:45 – Meet Andria Barrett and her approach to workplace culture
                    0:05:26 – Why feeling better helps people perform better
                    0:07:34 – The growing challenge of leadership and management burnout
                    0:09:51 – Burnout has gone underground
                    0:13:44 – Productivity, pressure and the modern work dilemma
                    0:17:22 – Why leaders must take responsibility for healthier workplaces
                    0:19:49 – Why workplace wellbeing initiatives often miss the mark
                    0:23:03 – Better hours, not more hours
                    0:26:01 – Using creativity and sensory learning to unlock innovation
                    0:31:05 – Stress, cortisol and the physical impact of overwork
                    0:35:35 – The six personal batteries behind sustainable performance
                    0:36:09 – Why leaders must model healthy behaviours
                    0:37:30 – Connection as a workplace superpower
                    0:39:45 – AI anxiety and the future of work
                    0:42:41 – Andria’s 3 Sticky Notes for healthier workplaces

                    ----more----

                    Join The Conversation
                    Find Andy Goram on LinkedIn here
                    Listen to the Podcast on YouTube here
                    Follow the Podcast on Instagram here
                    Follow the Podcast on Twitter here
                    Follow the Podcast on Facebook here
                    Check out the Bizjuicer website here
                    Get a free consultation with Andy here
                    Check out the Bizjuicer blog here
                    Download the podcast here
                    ----more----
                    Useful Links
                    Follow Andria Barrett on LinkedIn here
                    Find the Andria's website here
                    ----more----
                    Full Episode Transcript

                    Get the full transcript of the episode here

                    47 min
                  • The Art Of Trust Building: How To Build And Repair Trust

                    In Part 2 of this special conversation on The Art Of Trust Building, Dr Dennis Reina and Dr Michelle Reina move from awareness into action. If trust matters more than ever, how do we actually build it?

                    In this episode, Dennis and Michelle unpack their practical 3Cs framework for trust-building:

                    • Character
                    • Communication
                    • Capability
                    • Together, we explore:

                      • The behaviours that strengthen trust
                      • Why trust must become habit
                      • How trust can be measured intentionally
                      • What high-trust cultures actually look like
                      • Repairing trust when things go wrong
                      • And why leaders must live trust, not simply demand it or talk about it
                      • This conversation is practical, actionable, and full of immediately usable insight for leaders, teams, and organisations.

                        ----more----

                        Key Takeaways
                        • Trust Needs A Shared Language. The 3Cs framework gives leaders and teams practical ways to discuss trust behaviourally and constructively.
                        • Character Is The Foundation Of Trust. Trust begins when people consistently honour commitments, clarify expectations, and follow through.
                        • Trust-Building Must Become Habit. Trust grows through repeated behaviours that become embedded into everyday organisational life.
                        • Leaders Must Model Trust. High-trust cultures emerge when leaders actively demonstrate, teach, and reinforce trust-building behaviours themselves.
                        • ----more----

                          Key Moments

                          The key moments in this episode are:

                          00:00 — Returning To The Conversation And Why Part 2 Gets Practical

                          03:24 — Introducing The 3Cs Of Trust Building
                          05:11 — Trust Of Character And Why Behaviour Matters
                          06:07 — Trust Of Communication And Psychological Safety
                          06:44 — Trust Of Capability And Helping People Grow
                          08:08 — Why The 3Cs Create Shared Language Around Trust
                          11:16 — Turning Trust-Building Behaviours Into Habit
                          13:18 — Expectations, Clarity And The Family Vacation Story
                          15:43 — Measuring Trust And Creating Awareness
                          20:16 — Why Trust Data Creates Better Conversations
                          27:25 — Building Developmental Energy Through Trust Assessments
                          28:00 — Transforming Culture Through Trust-Building Leadership
                          32:26 — Leaders Becoming Teachers Of Trust
                          39:10 — How High-Trust Cultures Accelerate Growth And Collaboration
                          45:06 — Repairing Trust And Rebuilding Relationships
                          48:12 — Why Trust-Building Is A Lifelong Leadership Discipline

                          ----more----

                          Join The Conversation
                          Find Andy Goram on LinkedIn here
                          Listen to the Podcast on YouTube here
                          Follow the Podcast on Instagram here
                          Follow the Podcast on Twitter here
                          Follow the Podcast on Facebook here
                          Check out the Bizjuicer website here
                          Get a free consultation with Andy here
                          Check out the Bizjuicer blog here
                          Download the podcast here
                          ----more----
                          Useful Links
                          Follow Dr Dennis Reina on LinkedIn here
                          Follow Dr Michelle Reina on Linkedin here
                          Find the Reina Trust Building website here
                          Find the book The Art of Trust Building here
                          Take the Personal Trust Assessment here
                          ----more----
                          Full Episode Transcript

                          Get the full transcript of the episode here

                          51 min
                        • The Art Of Trust Building: Why Trust Matters More Than Ever

                          Trust affects everything. How we lead. How we communicate. How we collaborate. How safe people feel to contribute. And ultimately, how organisations perform.

                          Yet despite its importance, most organisations still leave trust to chance.

                          In this first part of a special two-part conversation, I speak with Dr Dennis Reina and Dr Michelle Reina, pioneers in the field of workplace trust and authors of The Art Of Trust Building, to explore why trust has become one of the defining leadership challenges of our time.

                          Together, we unpack:

                          • Why leaders are finally waking up to trust
                          • The hidden erosion caused by small behaviours
                          • The role of vulnerability and self-awareness
                          • Why self-trust matters in the age of AI
                          • How disruption changes human connection
                          • And why trust must become an intentional daily discipline
                          • This conversation is thoughtful, practical, deeply human and shows why trust is more relevant than ever.

                            And in Part 2, which follows, we move into the practical frameworks and behaviours that help leaders intentionally build and repair trust at work.

                            ----more----

                            Key Takeaways
                            • Trust Is Earned, Not Assumed. Leadership titles and expertise may create credibility, but trust is built through consistent behaviour over time.
                            • Small Behaviours Shape Trust. Most trust breakdowns happen gradually through repeated small moments rather than dramatic betrayals.
                            • Self-Trust Matters More Than Ever. In a world shaped by disruption and AI, people need confidence in their own judgment and contribution.
                            • Trust Requires Intentional Practice. Trust-building becomes sustainable when it turns into conscious, repeatable behavioural habits.
                            • ----more----

                              Key Moments

                              The key moments in this episode are:

                              00:11 — Why Trust Shapes How We Live, Work And Connect

                              03:40 — Michelle Reina’s Story Of Service, Disruption And Human Connection
                              08:59 — Dennis Reina’s Early Lessons About Trust And Vulnerability
                              12:16 — Why Leaders Are Finally Paying Attention To Trust
                              16:10 — Self-Trust In The Age Of AI And Constant Change
                              18:07 — Defining Trust And Why It Must Be Earned Intentionally
                              20:00 — Why Expertise And Leadership Titles Don’t Automatically Create Trust
                              23:55 — Self-Discovery, Awareness And Intentional Behaviour
                              27:56 — Why Trust Is Felt Emotionally And Physically
                              29:42 — Capacity For Trust And How Early Experiences Shape Us
                              35:10 — How Trust Expands And Contracts Throughout Life
                              40:42 — Why Reflection And Vulnerability Strengthen Trust
                              44:02 — The Hidden Cost Of Leaving Trust To Chance

                              ----more----

                              Join The Conversation
                              Find Andy Goram on LinkedIn here
                              Listen to the Podcast on YouTube here
                              Follow the Podcast on Instagram here
                              Follow the Podcast on Twitter here
                              Follow the Podcast on Facebook here
                              Check out the Bizjuicer website here
                              Get a free consultation with Andy here
                              Check out the Bizjuicer blog here
                              Download the podcast here
                              ----more----
                              Useful Links
                              Follow Dr Dennis Reina on LinkedIn here
                              Follow Dr Michelle Reina on Linkedin here
                              Find the Reina Trust Building website here
                              Find the book The Art of Trust Building here
                              Take the Personal Trust Assessment here
                              ----more----
                              Full Episode Transcript

                              Get the full transcript of the episode here

                              47 min

                            About The Sticky From The Inside Podcast

                            From the publisher's feed

                            Sticky From The Inside is the go-to podcast for anyone looking to transform their workplace into a thriving, competition-crushing powerhouse. We’re on a mission to change the fact that 65% of employees worldwide are disengaged from their work—because that’s not just bad for business, it’s a waste of time and talent.