In Part 2 of this special conversation on The Art Of Trust Building, Dr Dennis Reina and Dr Michelle Reina move from awareness into action. If trust matters more than ever, how do we actually build it?
In this episode, Dennis and Michelle unpack their practical 3Cs framework for trust-building:
CharacterCommunicationCapabilityThe behaviours that strengthen trustWhy trust must become habitHow trust can be measured intentionallyWhat high-trust cultures actually look likeRepairing trust when things go wrongAnd why leaders must live trust, not simply demand it or talk about itThis conversation is practical, actionable, and full of immediately usable insight for leaders, teams, and organisations.
Key Takeaways
Trust Needs A Shared Language. The 3Cs framework gives leaders and teams practical ways to discuss trust behaviourally and constructively.Character Is The Foundation Of Trust. Trust begins when people consistently honour commitments, clarify expectations, and follow through.Trust-Building Must Become Habit. Trust grows through repeated behaviours that become embedded into everyday organisational life.Leaders Must Model Trust. High-trust cultures emerge when leaders actively demonstrate, teach, and reinforce trust-building behaviours themselves.Key Moments
The key moments in this episode are:
00:00 — Returning To The Conversation And Why Part 2 Gets Practical
03:24 — Introducing The 3Cs Of Trust Building
05:11 — Trust Of Character And Why Behaviour Matters
06:07 — Trust Of Communication And Psychological Safety
06:44 — Trust Of Capability And Helping People Grow
08:08 — Why The 3Cs Create Shared Language Around Trust
11:16 — Turning Trust-Building Behaviours Into Habit
13:18 — Expectations, Clarity And The Family Vacation Story
15:43 — Measuring Trust And Creating Awareness
20:16 — Why Trust Data Creates Better Conversations
27:25 — Building Developmental Energy Through Trust Assessments
28:00 — Transforming Culture Through Trust-Building Leadership
32:26 — Leaders Becoming Teachers Of Trust
39:10 — How High-Trust Cultures Accelerate Growth And Collaboration
45:06 — Repairing Trust And Rebuilding Relationships
48:12 — Why Trust-Building Is A Lifelong Leadership Discipline
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Useful Links
Follow Dr Dennis Reina on LinkedIn here
Follow Dr Michelle Reina on Linkedin here
Find the Reina Trust Building website here
Find the book The Art of Trust Building here
Take the Personal Trust Assessment here
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Full Episode Transcript
Get the full transcript of the episode here