“When you think about it, everyone has an unusual relationship to money,” says Nerre Shuriah, who leads wealth planning at First Citizens Bank. A bank-based wealth planner might have roles that resemble a therapist one day and a legal adviser the next, and “you’ve got to be someone who loves to learn.” On the latest episode of the ABA Banking Journal Podcast — sponsored by ProfitStars, a division of Jack Henry and Associates — Shuriah discusses:

• Delivering a relationship-based asset management service in an environment of fee and commission compression.
• The skills that financial planners require today, including empathy and emotional intelligence.
• The limits of software tools for consumers to access wealth management expertise.
• The growing role of estate planning, advanced wealth transfer and income tax planning.
• How wealth planning and investment management fit into the strategy at First Citizens, a midsize bank based in Raleigh, North Carolina.

If you can’t see the audio player above, click here to listen to this week’s episode.

This episode is sponsored by ProfitStars, a division of Jack Henry and Associates.

Additional resources:

• View ABA Online Training options for wealth management.