Drone Business Tips - How to Deal with Challenging Clients

Today's question is about drone business. How do you deal with challenging and tricky clients in the initial stages of your business?

Our caller, Ricky, recently cleared his Part 107 with a respectable score of 83%. Congratulations, Ricky! As he attempts to grow his drone business, Ricky is looking for some tips to deal with tricky clients who wish to take advantage of him.

This is a great question that we have not discussed previously on Ask Drone U. Eager to build up a clientele, new drone business owners often end up granting extra concessions to clients. From providing freebies to breaking the law on the client's insistence, there are many mistakes that new drone pilots routinely make.

Drawing from their considerable business experience, Rob and Paul share some ways via which you can avoid these common pitfalls. Topics discussed in today's show include contractual agreements, copyrights, charging for upsells, and much, much more. Thanks for the great question, Ricky. Fly Safe!

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Timestamps

[01:03] Today's question is about dealing with challenging clients who wish to take advantage of you

[02:23] Importance of building long-term relationships with the "right" clients

[03:40] How to avoid providing extra services for free

[04:33] Mitigating risk by inking iron-clad contractual agreements

[05:26] Should you store all your business conversations?

[06:24] Should you charge extra for copyrighted drone footage that is being used by multiple clients?

[09:32] How to deal with difficult clients who prod you to fly in controlled airspace without proper authorization

[11:30] What are some of the biggest challenges of starting a new business? How can you overcome them?

[14:19] Should you cultivate a healthy dose of skepticism?

[16:01] Paul sums up today's show