How can hospitals help NICU parents feel informed, empowered and connected to their babies during one of the most stressful moments of their lives? In this conversation, Gabriela Jimenez Thompson, program lead of Our Story Begins at NYC Health + Hospitals/Bellevue, and Liliana Escobar, R.N., NICU head nurse at Bellevue Hospital Center, share how the Our Story Begins program uses books, reading, language and nurse education to strengthen NICU parent engagement, bonding and early childhood development.

For healthcare organizations pursuing better quality and better outcomes, the patient voice needs to be more than a checkbox. In this conversation, Caroline DeLongchamps, director of the patient-and family-centered care program at MUSC Health, shares her powerful personal story and explains how patient and family-centered care can improve quality, strengthen trust, and transform how care is designed and delivered.

Getting patients the care they need shouldn't mean navigating weeks of appointments, uncertainty and distance. In this conversation, Baligh Yehia, M.D., president of Jefferson Health, shares how the organization is rethinking healthcare access through same-day cancer care, virtual primary care, home-based services, and expanded access to clinical trials.

Building an age-friendly health system requires more than clinical excellence — it demands leadership, strategy and system​wide commitment. In this conversation, Michele Frankel, deputy market president for Northwell Health's Eastern Market, and Susan Kwiatek, DNP, vice president of aging and supportive care and leader of Northwell Health's Institute for Healthy Aging, reveal how one of the nation's largest health systems transformed age-friendly care into an organization-wide strategy. With collaboration between finance, frontline clinicians and governing boards, the two share how Northwell is creating a sustainable model of care for older adults.

What does it take to create a truly connected patient experience? In this conversation, Jennifer Bollinger, chief consumer and brand officer at Sutter Health, discusses how a "phygital ecosystem" approach creates a seamless experience between virtual and in-person care. Learn how Sutter Health is eliminating friction, improving patient engagement, and using technology to make healthcare more connected without losing the human touch.

What will healthcare look like in 20 years? In this conversation, Jackie Gerhart, M.D., chief medical officer at Epic, Thomas McGinn, M.D., chief physician executive officer at CommonSpirit Health, and Zia Agha, M.D., chief medical officer at West Health, discuss the rapid pace of healthcare's evolution, and what that means for physicians, patients and health systems. From continuous care and workforce challenges to stronger patient relationships and emerging technologies, this conversation examines the changes shaping the next generation of healthcare and beyond.

Dive deeper into how hospitals and health systems are preparing for the future of care by scaling proven, technology-enabled solutions through the West Health Accelerator at AHA's Health Research & Educational Trust. Learn more at nationalaccelerator.org.

After a mass violence incident, recovery extends far beyond emergency care. In this conversation, Anne Seymour of the National Mass Violence Center, and Michael Schmidt, Ph.D., professor of microbiology and immunology at the Medical University of South Carolina, explain how crime victim compensation programs can help survivors of mass violence cover medical bills, mental health care, transportation and other recovery costs. Learn what every hospital leader should know about these resources, and how they can make them easier to access for survivors.

Artificial intelligence is reshaping healthcare, and hospital boards can no longer afford to sit on the sidelines. In this conversation, Ajay Gupta, board vice chair for Trinity Health Mid-Atlantic, explains how trustees can confidently guide AI adoption while protecting patients and supporting innovation. Learn the key questions every trustee should be asking as AI becomes a critical part of healthcare's future.

Hospitals and health systems can't meet growing patient demand without fully leveraging advanced practice providers (APPs). In this conversation, Leslie Clayton, program director for ​Program director for Advanced Practice at M Health Fairview, and chair of the AHA's APP Leadership Advisory Group, explains why investing in APP leadership is now essential to addressing workforce shortages, expanding access to care, and preparing organizations for what is ahead.

As healthcare rapidly adopts artificial intelligence, protecting the data behind it has never been more important. In this conversation, John Riggi, the AHA’s national advisor for cybersecurity and risk, and Edward You, former FBI Supervisory Special Agent and founder of EHY Consulting, discuss why healthcare organizations must look beyond AI tools and focus on protecting the data, governance and supply chains that power them. Edward also shares why health data has become one of the world's most valuable assets, how foreign threats could reshape healthcare innovation, and what leaders should do now to build a secure AI strategy.