In this episode of Business Analysis Live, Susan Moore is joined by business analysis practitioner, speaker and author, Pamela Paterson for a discussion into how AI and human skills combine to elevate stakeholder interviews. From tactical planning to empathy-driven conversations, discover how AI can be your trusted research assistant, while your human skills will help you uncover the “hidden” information in every interview. Pam shares insights from her upcoming book and real-world examples of how business analysts can harness both technology and emotional intelligence to drive better outcomes from their interviews.

Whether you're new to interviewing or a seasoned BA, this conversation will shift how you approach interviews in an AI-augmented world.

🎙️Episode Highlights

• What makes an effective stakeholder interview
• The role of empathy, curiosity, and trust
• The “Empathy, Appreciation, and Demand” communication stack
• How to use AI as a research and analysis assistant
• Prompt engineering as a business analysis skill
• Transcribing and mining interview data with AI
• Using AI to generate user stories and test cases
• The human edge in interpreting emotions and body language
• Practicing interview skills using AI
• The importance of stakeholder rapport and reciprocity

🔗 Resources

Connect with Pamela on LinkedIn

Meet Pamela at an upcoming event!

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.

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The International Institute of Business Analysis (IIBA) is anon-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

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