Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic

Josh Schachter is the Founder and CEO of UpdateAI, the conversation intelligence tool built specifically for the customer success profession.  He sits down with Alex to talk product management, the unorthodox genesis of UpdateAI, and, of course, artificial intelligence itself.

Key topics:

• 00:00 - Introduction
• 02:50 - Josh's background in product management
• 05:17 - Joining Idea Lab and finding inspiration
• 07:52 - How UpdateAI got its name
• 10:25 - A different perspective as a product manager
• 13:02 - Commercialization and expansion of a product
• 15:51 - The value of customer insights
• 18:24 - Snackable & actionable insights for different stakeholders
• 23:17 - The future of artificial intelligence in the industry
• 28:50 - Human interaction in digital
• 31:37 - Robots on the front line in technical support
• 34:27 - The power of Chat GPT as a CSM
• 37:04 - Future plans for UpdateAI
• 39:41 - Shoutouts

Enjoy! I know I sure did...

Josh's LinkedIn: https://www.linkedin.com/in/jschachter/
Update AI: https://update.ai

Shoutouts:

• Kristi Faltorusso
• Jon Johnson

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This episode was edited by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young.  Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals.  Lifetime Value is offering select services at a deeply discounted rate for a limited time.  Navigate to lifetimevaluemedia.com to learn more.

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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