By Rachel Provan
Humans don’t think and act like computers. So why are you setting your CS strategy based solely on logic?
Join Customer Success Expert turned Brain-based CS Leadershi
... more
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4848 ratings
The podcast currently has 27 episodes available.
Have you ever wondered why your customers say they want a result - and then don’t do ANY of the things you tell them to?
No, it’s not that they’re lazy or bad-fit customers…
You're just not speaking to the way human brains actually work!
Join Rachel ProvanJoin Rachel Provan to learn the secrets of how people really make decisions, and how you can use this knowledge to help your customers succeed with your product.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
Stop wasting time with logical tactics that don’t work. Learn how to talk to customers in ways that make them take action and get the results they came for.
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Just got that big promotion and now you're leading your former peers? Feeling overwhelmed by the sudden shift in responsibilities and relationships? It's time to equip yourself with the leadership skills you need to excel in your new role!
In this episode, we break down the crucial lessons every new leader needs to learn when transitioning from peer to manager. Drawing from real-world experiences and psychological insights, we'll guide you through the dos and don'ts of this challenging career move.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
- The critical difference between being a top performer and being an effective leader
- How to establish your authority without alienating your team
- The art of delegation and why it's essential for your success (and sanity)
- Strategies for handling difficult conversations and giving constructive feedback to former peers
- The importance of building alliances with other managers and departments
- Why playing to your team members' strengths is key to overall success
- How to balance nurturing your team with meeting company objectives
- The power of admitting mistakes and showing vulnerability as a leader
Don't stumble through your first leadership role - arm yourself with the knowledge and strategies you need to become the leader your team deserves. Tune in and take the first step towards leadership excellence!
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Have you ever struggled to get customers to see things your way, even when you know you're right?
The problem might be that you're up against some powerful cognitive biases that impact how people process information and make decisions.
In this eye-opening episode, Rachel chats with Dan Smaida, author of "The Psychology of Advice" and an expert in using behavioral science to drive better communication and influence.
BY THE TIME YOU'LL FINISH LISTENING, YOU'LL DISCOVER:
Don't let cognitive biases sabotage your efforts to help customers. Tune in to learn how to leverage the science of influence for powerful results.
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This episode was sponsored by Vitally.io
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🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Are you starting a new CS leadership role and feeling overwhelmed?
Do you want to make a great first impression but don't know where to start?
Jump into this episode to discover a step-by-step guide for onboarding yourself in a new CS Leadership role. Learn how to prioritize tasks, build relationships, and how to set yourself up for long-term success while scoring some quick wins.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
Don't leave your success to chance. Tune in to learn how to take control of your onboarding process and set the stage for a thriving career at your new Company!
DOWNLOAD THE CHECKLIST HERE
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This episode was sponsored by Vitally.io
*********
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Are you struggling to balance business results with employee well-being?
Do you wonder how to create a high-performing team while treating them with humanity?
It's time to explore the transformative impact of human-first leadership in customer success.
Join Rachel Provan as she sits down with Easton Taylor, SVP of Customer Success at Gainsight, to uncover the secrets of creating a thriving, human-centric culture that drives business success.
BY THE TIME YOU FINISH LISTENING, YOU'LL DISCOVER:
Don't let the pressure to deliver results destroy your team's morale and effectiveness. Tune in to learn how human-first leadership can transform your customer success department, boost employee engagement, and ultimately drive better business outcomes.
*********
This episode was sponsored by Vitally.io
*********
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
More customer success leaders than ever report being overwhelmed by the never-ending demands of their careers. Are you?
In this episode of Psychology of Customer Success, Rachel reveals her favorite tools designed to help CS leaders stay organized and efficient - even when things are coming at you a million miles an hour!
Discover how to build faster knowledge centers, delegate tasks effortlessly, and leverage AI to ensure nothing slips through the cracks.
Get practical insights on using tools like Fathom Notetaker and Anthropic’s Claude, offering you the keys to a more focused and productive workday for maximum efficiency. Tune in and learn how to outsource your brain for maximum efficiency!
Chapters:
00:00:00 - Introduction
00:01:40 - My favorite tools
00:02:29 - Managing tasks
00:03:55 - Discovering Fathom Notetaker
00:08:24 - Superior AI with Claude
00:15:42 - Easy SOPs and knowledge center resources
00:23:34 - Outsource your brain with my favorite productivity tool
00:26:22 - Immediate focus on demand with this music app
00:27:39 - Wake up more easily and improve sleep quality
00:29:11 - The app that will make you happier in 5 mins a day
00:34:51 - Reflecting with a bullet journal
00:39:27 - Continuous learning - when you have no time
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If you like this content, please like or rate the show, and follow or subscribe so that you don't miss an episode!
For more information about Provan Success and Rachel, visit https://provansuccess.com
Find Rachel on LinkedIn: https://www.linkedin.com/in/rachelhprovan/
Mentioned in this episode:
Fathom Notetaker
Claude by Anthropic
Loom
Scribe
Brain.fm
Trello
Goblin Tools
Five Minute Journal App
Mind Tools
Bullet Journal
This episode was sponsored by Vitally.io
*********
🎬 This content was edited by Lifetime Value Media.
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Do you struggle to stay productive amidst constant task switching?
Join Rachel as she delves into the major issue of task and channel switching. Discover what task switching is, why it's a significant problem in the customer success industry, and learn practical tips to minimize its impact.
From creating pockets of focus work to batch tasking and surprising tools, Rachel provides actionable strategies to help you achieve better results and feel less exhausted at the end of the day.
Chapters:
00:00:00 - Welcome to Psychology of Customer Success
00:01:17 - The reality of task switching
00:02:30 - Consequences of multitasking
00:04:20 - Invisible impact of task switching
00:06:00 - The cognitive cost of switching tasks
00:07:09 - Productivity loss from task switching
00:08:18 - Battling email and Slack distractions
00:10:50 - Strategies for focused work
00:14:22 - Optimizing your workday
00:18:11 - Tools and tips for better focus
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Are you overlooking your biggest accomplishments?
Discover a powerful tool to help you track, quantify, and showcase your achievements - the accomplishment tracker. By spending just 15 minutes a week, you can avoid the pitfalls of recency bias and clearly demonstrate the value you bring to your company.
Here's what you'll learn:
Don't let your hard work go unnoticed. Listen now and start getting the recognition (and compensation) you truly deserve by tracking your achievements.
Download the FREE Accomplishment Tracker!
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Struggling to adapt to changes in your CS Leadership Role?
Feel like you’re always dealing with problems outside of your control?
Join Madelyn DePrey, Global VP of Customer Success at Aircall, as she shares her expertise on rising through the ranks to executive leadership by mastering change, overcoming victim mentality, and learning from sales to enhance customer success strategies. Discover the transformative power of building cross-functional relationships and resilience in this insightful episode.
BY THE TIME YOU FINISH LISTENING, YOU’LL LEARN:
Tune in to transform how you view your role in customer success and accelerate your path to leadership.
Find Madelyn on LinkedIn here: https://www.linkedin.com/in/madelyn-deprey-29a91642/
Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
Managing up isn't what you think...
Do you ever feel like your boss just doesn't "get it"?
It's time to get on the same page and rebuild your working relationship from the ground up.
This episode breaks down a new perspective on "managing up" that prioritizes collaboration and mutual consideration over power struggles.
YOU'LL DISCOVER:
Don't resign yourself to a toxic work relationship. Learn how to reset dynamics, reduce friction, and propel your career by mastering the art of managing up.
🎬 This content was edited by Lifetime Value Media.
Learn more at: https://www.lifetimevaluemedia.com
++++NEW FREE RESOURCE++++
💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.
WORK WITH RACHEL:
🧑🏻🎓 The CS Leadership Academy
CONNECT WITH RACHEL
Follow at:
LinkedIn
TikTok
YouTube
WEBSITE
https://provansuccess.com
The podcast currently has 27 episodes available.
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