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Your background informs your now.

That’s what Colby Joyner has experienced, going from the auto industry to the Air Force, to being an air traffic controller, to a massage therapist and then back into the auto industry both on the dealer and partner sides. It’s allowed him to see things in a different light and helped him as he organizes and automates processes.

What we talk about in this episode:
0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.

5:50 Colby started selling cars when he was 18, then went off, did a whole lot of other things and found his way back to the industry years later.

14:54 Situational change increases resiliency.

18:08 Learning the stories of your team makes you a better team member and a better team as a whole.

“The more that you get deeper than surface level on this on this, you know, I'm the GSM, or I'm a sales manager, or I'm a finance manager, if you go below that, right, and you get to know people and actually become friendly with them and understand who they are, you're able to learn a lot more about life and everything outside of automotive, which makes you better in automotive. And that's the interesting thing about automotive is it's where this hodgepodge of people, you know, that come from so many different and various backgrounds, and the more that you communicate, the better that we all are.”

27:27 Currently, Colby is working on Konect.ai, an automation that working in the background without the dealer having to check it or interact with it. It works in concert with the team, freeing them up to focus on the human side of business.

“And so if you were able to automate portions of that process, you free up the human being to be a human being, and engage in relationship style sales. And so our job is to create that lift of engagement, that lift of opportunities coming into the store, and being able to actually speak with a salesperson one on one. And that's where you're gonna get that, that higher brand and or dealer loyalty, when you get that situated.”

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Connect with Colby Joyner on LinkedIn

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We have a daily email!

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