Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing.

Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures.

This episode explores:

With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.