An Approach to Crisis Management with Albrey Brown

Every organization, at one time or another, will face a crisis. But it takes an intentional approach to get through it with grace. How do you organize your leaders, talk to your people, and move forward with empathy? Listen in on this episode of Transform Your Workplace, where host Brandon Laws sits down with Albrey Brown, VP of Strategy and GM of New York at Joonko.   TAKEAWAYS Since crises are inevitable, leaders must prepare for them before they arise. Dealing with a crisis means dealing with “the human side of things” and asking yourself how you can support employees through it. As a leader, your first instinct may be to act quickly, but taking time to reflect helps you to avoid critical mistakes. If you treat employees as you would your customers, crisis intervention plans tend to be much more authentic and effective. Leaders must be willing to spend time on empathy so that employees feel supported over the long term. While empathy is not scalable, the framework for teaching your managers, your peers, and other individual contributors how to notice and respond to crises is scalable. Getting to know your employees on a personal level allows you to gauge how a crisis might affect them.   A QUICK GLIMPSE INTO OUR PODCAST