It’s customer psychology that we will always want to know the experience others have had with a company before we use them ourselves.With so many trade business options available, customers want to ensure they are picking the BEST business possible. That’s why when researching, every potential customer will look at your online reviews and ratings, wanting to understand:<ul><li>How many GOOD reviews you have</li><li>How many BAD reviews you have</li><li>How you interact with customers online</li><li>And how you deal with any BAD reviews (did you argue in the comments, did you not even reply?)</li></ul>All these factors will determine whether a potential customer picks YOUR trade business or goes with someone else! That’s why on this week's episode, Angela is sharing her pointers for dealing with these situations, and how to present the BEST version of your business online.Don’t forget, if you have a funny tradie story, trade business question or anything in between email us at podcast@lifestyletradie.com.auIf you want to kickstart your journey to business success and freedom, book in a one-on-one FREE strategy session with Andy at <a href='https://www.lifestyletradie.com.au/strategy-session/'>https://www.lifestyletradie.com.au/strategy-session/</a> now!

It’s customer psychology that we will always want to know the experience others have had with a company before we use them ourselves.With so many trade business options available, customers want to ensure they are picking the BEST business possible. That’s why when researching, every potential customer will look at your online reviews and ratings, wanting to understand:How many GOOD reviews you haveHow many BAD reviews you haveHow you interact with customers onlineAnd how you deal with any BAD reviews (did you argue in the comments, did you not even reply?)All these factors will determine whether a potential customer picks YOUR trade business or goes with someone else! That’s why on this week's episode, Angela is sharing her pointers for dealing with these situations, and how to present the BEST version of your business online.Don’t forget, if you have a funny tradie story, trade business question or anything in between email us at podcast@lifestyletradie.com.auIf you want to kickstart your journey to business success and freedom, book in a one-on-one FREE strategy session with Andy at https://www.lifestyletradie.com.au/strategy-session/ now!

It’s customer psychology that we will always want to know the experience others have had with a company before we use them ourselves.With so many trade business options available, customers want to ensure they are picking the BEST business possible. That’s why when researching, every potential customer will look at your online reviews and ratings, wanting to understand:<ul><li>How many GOOD reviews you have</li><li>How many BAD reviews you have</li><li>How you interact with customers online</li><li>And how you deal with any BAD reviews (did you argue in the comments, did you not even reply?)</li></ul>All these factors will determine whether a potential customer picks YOUR trade business or goes with someone else! That’s why on this week's episode, Angela is sharing her pointers for dealing with these situations, and how to present the BEST version of your business online.Don’t forget, if you have a funny tradie story, trade business question or anything in between email us at podcast@lifestyletradie.com.auIf you want to kickstart your journey to business success and freedom, book in a one-on-one FREE strategy session with Andy at <a href="https://www.lifestyletradie.com.au/strategy-session/" rel="noopener noreferrer">https://www.lifestyletradie.com.au/strategy-session/</a> now!

Angela’s tips to handling online reviews & customer complaints

The Tradie Show is the podcast for tradies who are stuck working ‘IN’ the business instead of working ‘ON’ it. We know you’ve got big goals, but right now you probably feel like a slave to your own creation. TAFE taught you to be a great tradie, but not a great business owner. It’s lonely, stressful and not your fault. We get it, we’ve been there too, deep in the trenches (literally) growing a plumbing business in Sydney. Life looked great on the outside, but behind the scenes, we were stressed out of our eyeballs.&nbsp; As a result we almost lost everything ... we almost lost our business, our home and our marriage, but thankfully we came out the other side with a thriving business, completely off the tools and only working 2 hours p/week. How? Well, that's what we share here on The Tradie Show. Following our success, we vowed to help other tradies, so you don’t have to go through what we did. We didn’t have any guidance and even when we tried to hire a coach, he knew nothing about the trade industry, so we ended up coaching him.&nbsp; That experience inspired us to set up our amazing community and coaching program, Lifestyle Tradie to share the advice we wish we had about what it really takes to build a successful trade business and live the lifestyle you deserve.&nbsp; And now The Tradie Show is an extension of that community.&nbsp; So, if you’re a plumber, electrician, painter, landscaper, carpenter, builder, bricklayer, concretor, contractor, gardener, window washer, aborist, tiler, metal fabricator, roofer, glazier, handyman services, HVAC, solar installation services or any other trade business or trade service, then tune into The Tradie Show for no-fluff advice, fun banter and inspiring interviews to help you get results. BIG RESULTS! Want to fast-track your results? Book in a success session with Andy: https://www.lifestyletradie.com.au/

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The Tradie Show is the podcast for tradies who are stuck working ‘IN’ the business instead of working ‘ON’ it. We know you’ve got big goals, but right now you probably feel like a slave to your own creation. TAFE taught you to be a great tradie, but not a great business owner. It’s lonely, stressful and not your fault. We get it, we’ve been there too, deep in the trenches (literally) growing a plumbing business in Sydney. Life looked great on the outside, but behind the scenes, we were stressed out of our eyeballs.  As a result we almost lost everything ... we almost lost our business, our home and our marriage, but thankfully we came out the other side with a thriving business, completely off the tools and only working 2 hours p/week. How? Well, that's what we share here on The Tradie Show. Following our success, we vowed to help other tradies, so you don’t have to go through what we did. We didn’t have any guidance and even when we tried to hire a coach, he knew nothing about the trade industry, so we ended up coaching him.  That experience inspired us to set up our amazing community and coaching program, Lifestyle Tradie to share the advice we wish we had about what it really takes to build a successful trade business and live the lifestyle you deserve.  And now The Tradie Show is an extension of that community.  So, if you’re a plumber, electrician, painter, landscaper, carpenter, builder, bricklayer, concretor, contractor, gardener, window washer, aborist, tiler, metal fabricator, roofer, glazier, handyman services, HVAC, solar installation services or any other trade business or trade service, then tune into The Tradie Show for no-fluff advice, fun banter and inspiring interviews to help you get results. BIG RESULTS! Want to fast-track your results? Book in a success session with Andy: https://www.lifestyletradie.com.au/

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Angela’s tips to handling online reviews & customer complaints

Angela’s tips to handling online reviews & customer complaints

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