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Here is how retail automotive can learn from Amazon.

While Ben Ayed worked at Amazon, he learned that the customer was number one, and so even though they had over 1 million phone calls a day, every single call was answered. Fast forward to when Ben noticed a 72% drop rate in customer booking on Xtime, he was ready to answer the call and come up with a solution. He’s an entrepreneur, an inventor and his company Autoservice.ai was the first winner of our Pitch Tank tournament.

What we talk about in this episode:

0:00 Intro with Michael Cirillo, Paul J Daly and Kyle Mountsier.

4:44 Ben talks about living in Silicon Valley, and how to identify and approach the tech leaders to help get your idea and company to the next level.

9:30 Ben casually drops into the conversation that he holds over 50 patents, including one for 2-factor authentication.

14:45 After taking a job at Xtime, Ben noticed that they had a 72% drop rate in customer booking, so he set out to fix that. The end result was Autoservice.AI.

19:45 “Robots for retail” is how Ben describes the goal of AutoService.AI. Robots give you scalability and the ability to have a close to 100% Service Level Agreement with a customer.

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Connect with Ben Ayed on LinkedIn
Learn more about Autoservice.AI 

⭐️ Love the podcast? Please leave us a review here — even one sentence helps! Consider including your LinkedIn or Instagram handle so we can thank you personally!

We have a daily email!

https://www.asotu.com

✉️ Sign up for our free and fun-to-read daily email for a quick shot of relevant news in automotive retail, media, and pop culture.

🎧 Like and follow our other podcasts:

1. Automotive State of the Union
2. ASOTU CON Sessions