"The best policies and procedures, in my experience with the most profitable businesses are the ones that are coming from a place of really wanting to empower the team to make a contribution to help make the business better."

Welcome inside the vault. This is a collection of previously unreleased lessons from eight-figure entrepreneurial mastermind RJon Robins. And in case you didn't see the warning label, this content can be explicit and is for serious entrepreneurs only.

In this lesson from a 2015 workshop, RJon guides How To MANAGE a Small Law Firm members through the importance of having policies and procedures in place. The reality is that many law firms either lack proper systems or have systems that actively work against them. RJon provides a practical framework for creating and maintaining systems that foster collaboration instead of creating inefficient process silos.

Key Takeaways:

1. Policies are rules that define who does what, when, and why

2. Procedures are instructions that explain how the work gets done

3. Staff should understand the original intent of a policy before attempting to change it

4. Without documented procedures, training and subsequent processes become inconsistent 

5. Effective systems empower team members in their work

In this episode, RJon walks listeners through an example Procedure Suggestion Form to demonstrate how to build systems that create consistent results. 

Let's go to the vault!

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