In episode #10 of our series, Greg Jacobson, MD & Mark Graban talk answer questions such as:

- What would you tell high school juniors about healthcare improvement?

- Why can it be hard for some experienced leaders to understand or embrace Lean?

- How does one make time for documenting processes?

- How can we identify the leading indicators (daily measures) at Gemba that contribute to lagging indicators (monthly or quarterly measures)?

- What methodology would you recommend for an organization to get back to black from red, financially?