Auckland Airport says it's "very sorry" for leaving more than 100 passengers waiting in a cold corridor on Sunday. But the airport and aviation security say they were left in the dark about Air New Zealand's delayed service. The late arrival of a flight from Samoa meant passengers connecting to an Australian flight missed the window to clear customs and had to wait overnight. The passengers, including elderly and young children, spent three hours sitting on the floor despite their efforts to contact the airport's helpline. RNZ reporter Rayssa Almeida has more.