Harry Spaight - Selling With Dignity
If you ask some people, sales is a four letter word. Some salespeople seem to uphold the stereotypes of the leisure suite wearing hustler.
Harry Spaight, of Selling With Dignity feels there is a better way. After working in some less than great jobs and being told to do less than great things to sell people, Harry decided there was a better way.
Listen as Harry explains how he helps train sales people to sell with dignity and actually make sales.
This was a great conversation and will be sure to offer you some selling tips to keep your ethics and your sales way up.
Enjoy!
Visit Harry at: https://sellingwithdignity.com/
Podcast Overview:
[00:02:41] Learning service led to successful sales career.
[00:04:03] Sales bullpen: overwhelming but profitable challenge.
[00:10:07] Quick car purchase, no dealership involvement.
[00:13:50] Sales under pressure, be consultative, not needy.
[00:15:14] Believe, work, and have faith.
[00:18:28] Get info by asking for help kindly
[00:21:48] Deal forecasting requires managing probabilities effectively.
[00:25:26] Forecasting is not as important as results.
[00:30:55] Building trust with bank account deposits.
[00:34:02] Brand is what people say about you.
[00:37:54] Podcast about business struggles, triumphs & sales.
Business Podcast Transcription:
James [00:00:03]:
You have found Authentic Business Adventures, the Business program that brings you the struggle, stories and triumphant successes of business owners across the land. We're locally underwritten by the bank of sun prairie. If you're looking for some downloadable audio episodes that can be found for free on the podcast, link found a drawincustomers.com. And today we're welcoming, preparing to learn from Harry Spaight, the founder of Selling with Dignity, which I mean, can you do that, right? Harry, how is it going today?
Harry Spaight [00:00:30]:
It's going great, James. What's the good word for you?
James [00:00:34]:
Sales. Lo and behold, in the business world, nothing happens till sales made. Well, hell, that goes beyond just the business world, right? Why don't you tell us, first of all, what is selling with dignity? I guess both the phrase and the business, and we'll just go from there.
Harry Spaight [00:00:51]:
All right. So if you think about people who are stereotypical salespeople, they're always selling, they're very talkative. It's always about them. They've got to hit their number. They're the top producer for their company. They've got it on their business card. I am the complete opposite of that. So I like to refer to myself as the anti salesperson. I didn't trademark that, though. But for a lot of people who don't like sales and don't fit in that personality type, there's hope for you. Selling with dignity. This is my thinking for the day. Selling with dignity is the short version of it is self valued. Dignity for yourself. Right. Dignity for your client and dignity for the craft of sales, which is treat everyone well, do the right things for people, good things will happen. Interesting. How's that sound?
James [00:01:50]:
That all sounds great to me.
Harry Spaight [00:01:53]:
Quite a concept.
James [00:01:54]:
Yeah. The question that comes to mind then is when did you get into this? Did you sell or get sold without dignity? And then you're like, wait, we got to change this, or how did this.
Harry Spaight [00:02:05]:
Yeah, it's a good question, and it's really been a work in progress over the past two and a half decades. So prior to my sales career, I was selling of another type. I was doing mission work.
James [00:02:19]:
Oh, interesting. Okay.
Harry Spaight [00:02:20]:
Everything is sales in life, right? We're selling since we came out of the womb, when we cried for our mama, we wanted to close that deal and throughout life. So I eventually I had a higher calling, supposedly, and I was adventurous. So my wife and I ended up living for a couple of years in the Dominican Republic.
James [00:02:41]:
Nice.
Harry Spaight [00:02:41]:
When we left that beautiful tropical paradise. And by the way, no resorts, so it was lots of outhouses, very little running water and limited electricity. So it was rustic, to say the least. But I learned a lot about serving people. And then when she dropped some line about, are we ever going to have kids? Oh, my goodness, I'm going to have to earn an income. So we came back to the States long story short, I got into sales, struggled, mightily realized that the best thing I had going for me was I knew how to serve people. Started applying that in sales instead of trying to be the closer the ABC guy always be closing and so forth. Just started serving people, and that stuff worked. Built a great career, got into sales, leadership, servant minded leading teams. That worked out really well, and so I wanted to pass that on to others.
James [00:03:43]:
All right, so what were you selling initially? That was more the ABC stuff.
Harry Spaight [00:03:48]:
Yeah, exactly. Are you familiar with The Wolf of Wall Street and Boiler Room and any of these movies where they show a sales bullpen?
James [00:03:59]:
Yeah, I don't know anyone that's listening to this. That is not okay.
Harry Spaight [00:04:03]:
So the sales bullpen is an interesting room, right? There's a lot of testosterone, there's managers, there's a lot of yelling and maybe a couple of curse words here and there. So I went from the Dominican Republic with a little bit of a break for a few months into a sales bullpen. I was completely out of place. Completely. I mean, I was like, what did I get myself into? That kind of thing. So I was so out of place trying to figure out that am I supposed to be, like, running to the manager on every question? People were breathing next to me. People were listening. I mean, it was really gross for me in the beginning, but I enjoyed to embrace it, or I learned to embrace it and good things happen, but in the beginning, it was tough. And so I learned from that experience that I could separate myself from the pack, do the right things for people, and still be successful in spite of the surroundings of the bullpen.
James [00:05:12]:
All right, so were you selling investments.
Harry Spaight [00:05:14]:
Of some oh, I'm sorry, yeah, I was selling office technology.
James [00:05:20]:
Are you talking printers and copiers?
Harry Spaight [00:05:21]:
Printers and copiers, that was my world. I'll cut it out.
James [00:05:26]:
Oh, yeah. I had a printer repair company and I worked as a technician for years.
Harry Spaight [00:05:31]:
Way.
James [00:05:32]:
I mean, we're talking a long time ago. Yeah, but yeah, that's savage business. I joked with people that it would be safer to sell crack than it would be to sell machines, office machines.
Harry Spaight [00:05:41]:
Because it was brutal. Brutal, brutal, no question about it. But it's like, it's really easy to separate yourself from the pack if you are true to your word, right. You follow up, you're good to people, you do the right things for them. It wasn't nearly as gross as it could have been.
James [00:06:01]:
Page counts. Page counts, right?
Harry Spaight [00:06:03]:
Yes. Oh, my gosh, count. Yes. That is so oh, my God, there's so many stories we could go down that road, I'm sure.
James [00:06:11]:
So what made you or let me back up a step when you decided, hey, I don't want to do it this way because I imagine the company of whatever kind it was was probably offering training. That was the ABC, right. Hustle and all that kind of stuff. I imagine they had.
Harry Spaight [00:06:28]:
Yeah. So they didn't know what to do with me because I was a free spirit. I was older than my manager because I was in my mid 30s. My manager was still 20 something.
James [00:06:40]:
Wow, okay.
Harry Spaight [00:06:41]:
Right. Because that's what they did. It's a business model. They hire a bunch of kids out of college, in five years, they're management, and seven or eight years are VPs. They're still barely 30 years old. So basically, I just was tough to deal with. But I felt like, I can do this. I'm just going to have to do it my way. And I had plenty of conversations with my manager, who was really cool and just gave me some rope to hang myself, and thankfully, I didn't.
James [00:07:15]:
So was he this particular he? She? I don't know who it was.
Harry Spaight [00:07:18]:
Well, first it was a he who was a really calm, collective guy. But I felt like the smart thing to do was to complain about my manager to the owner, because you know how that goes over always well, and the owner actually took my side. He says, you know, you're right. I'm going to let you work with someone else who is a lot more my style, personality wise, a lot more fun and had certain characteristics, like, didn't have their collar sticking up. That was just like a complete embarrassment. It's like I can't even go out in a call with someone whose collar is sticking up. A person needs to go to a dry cleaner. So little joke, but that's kind of the way it was. And then once I had it better not better, but a different style for me that fit perfectly. We knocked it out of the park.
James [00:08:07]:
Interesting. You know what's interesting? You say that about the employees, the underlings, I suppose, complaining to the owner about the manager. I was thinking of that as an employee, but as an owner of a company, I love it when employees do that because they're telling me stuff that I don't know because I'm oblivious to it.
Harry Spaight [00:08:25]:
Right.
James [00:08:25]:
But as an employee, I can see and I've certainly been in a position when I was an employee that I've talked either owners or higher ups ab