This week we chat with Erik Nielsen. He was a 22-year-old help desk worker in Cleveland, Ohio when a woman he was seeing dragged him to a Marillion gig and changed his life. He ended up as Marillion's keyboard tech, moved into Mark's spare room, got deported, and — almost by accident — helped invent a model of direct-to-fan music commerce that the whole industry now takes for granted. Hear the inside story of the Freaks mailing list, the [email protected] inbox, the Guinness logo rip-off, and why Erik eventually swapped the Marillion kebab hut for working for Elton John.