State police dispatcher Emily joins Dave and Steve for a conversation about the stories behind the headset, from the calls that made her laugh to the voices she still carries home. She explains how dispatchers read people without seeing them, recognize clues hidden in background noise, coordinate major incidents, and sometimes save officers and citizens before anyone reaches the scene. Along the way, they discuss what the public misunderstands about dispatch, what callers should know before dialing 911, and what officers appreciate about a great dispatcher.

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