Season 2, Episode 10 of the Owner Occupied podcast with Peter Lohmann & special guest Ben Sencenbaugh. In this episode we discuss:

(00:00) - Intro

(01:56) - Ben’s background & Career

(06:52) - Ben’s experience working at NASA

(10:26) - Can you discuss the software you’ve built to facilitate property management?

(17:31) - How would you advise someone in PM who’s looking for a low-code or no-code solution?

(18:30) - Do you have any kind of metric to tell you the health of your Podio system?

(23:23) - Elevate & Delegate Ad

(25:03) - Where did you come up with the idea to create an Onboarding Manager role?

(29:45) - How do you handle your customer service aspect of the business?

(32:18) - What is the Squad Model you’ve used to build your PM company?

(35:27) - How do you gauge how well you’re doing in the eyes of your customers?

(40:06) - Why is it so difficult to have a high Direct Labor Efficiency Ratio

(43:47) - Appfolio Stack Ad read

(45:24) - How can we improve this industry for its business owners?

(49:09) - How do you facilitate coaching and teaching in your business?

(51:59) - Do you have any plans on expanding geographically?

(53:42) - Is there anything in the industry that has you excited right now?

(54:36) - What marketing advice would you give to a small Property Management company?

(57:12) - How do you think about churn?

(01:01:38) - How can people learn more about you?

Learn more about Ben Sencenbaugh & how to connect with him here:

The Realty Medics

[email protected]

Ben on The Profitable Property Management Podcast

Learn more about Peter Lohmann & how to connect with him here:

Follow Peter on Twitter

Join Peter’s Newsletter

Visit Peter’s Website

RL Property Management

Mentioned in this episode:

Podio

Buildium

LeadSimple