The Sticky From The Inside Podcast

Beyond Conflict: Building Compassionate Communication Into Your Company's DNA

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Ever wondered why workplace conflict often persists despite numerous policies and rules? Maria Arpa, an expert in compassionate communication, shares how embracing heart-centred, human-focused dialogue can transform workplace relationships, enhance trust, and boost productivity. Discover how intentional use of compassion can revolutionise your leadership impact and help you curate a better, more effective workplace culture.  This stuff ain't fluffy!  It's the real deal.

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Key Takeaways
  • Conflict Starts With "I Matter": Conflict arises when people feel undervalued. Compassionate communication focuses on recognising individual worth.
  • Dialogue Beats Debate: Dialogue isn't about winning arguments but about understanding. Replacing debates with dialogues fosters genuine understanding.
  • Hierarchies Can Be Harmful: Rigid power structures often exacerbate conflict. Compassionate leadership offers a more effective and humane alternative.
  • Compassion Is Practical, Not Fluffy: Effective, compassionate communication involves robust boundaries and practical techniques that positively affect organisational performance.

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    Key Moments

    The key moments in this episode are:

    0:00:10 – Introduction: Tackling Workplace Conflict with Compassion

    0:05:16 – From London's Streets to Corporate Suites: Maria’s Journey
    0:09:29 – Why Do People Really Argue? Three Core Conflict Messages
    0:14:05 – Is Compassionate Communication Too Soft for Business?
    0:17:36 – Relationships and Trust: The Foundation of Productive Workplaces
    0:27:40 – Dialogue vs Debate: Unpacking Maria’s Dialogue Road Map
    0:34:07 – Why Companies Struggle with Compassionate Leadership
    0:40:02 – The Holistic Approach: Blending Energy and Practical Communication
    0:42:24 – Sticky Notes: Advice for Compassionate Communication
    0:44:11 – Closing Thoughts & Where to Find Maria

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    Useful Links
    Follow Maria Arpa on LinkedIn here
    Listen to Maria's All Things Conflict Podcast here
    Find the Peaceful Solutions website here
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    Full Episode Transcript

    Get the full transcript of the episode here

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    The Sticky From The Inside PodcastBy Andy Goram
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