On Thursday, November 8, Basecamp 3 went down for almost five hours. It was the worst outage to hit the company in a decade and a stress test of Basecamp's practices around internal communication, customer support, and calm work. Today's episode goes inside the company on November 8 to see how the outage unfolded.

Show Notes

Jason Fried and David Heinemeier Hansson's most recent book, It Doesn't Have to be Crazy at Work - 1:41

Basecamp's Support team - 6:03

Basecamp's Status page - 6:40

DHH's timeline from November 8 and his post-mortem, published on Signal v. Noise - 6:46

Our episode on "How to Say You're Sorry" - 15:57