In this episode of Take-Away with Sam Oches, Sam talks with Kathie Niven, CEO of North Carolina-based breakfast chain Biscuitville. This regional concept has about 70 locations across Virginia and the Carolinas, and it’s planted its flag in high-quality breakfast items served from 6 a.m. through 2 p.m., primarily via drive thrus.

 

In this conversation, you’ll find out why: 

• You don’t need to be all things to all people at all times
• You shouldn’t underestimate your throughput potential
• Technology is great, but don’t let it distract you from creating a great experience
• You shouldn’t invest in technology for technology’s sake, but make sure it’s solving for something
• In the midst of the labor crisis, a stable management team is priority 

 

Have feedback or ideas for Take-Away? Email Sam at [email protected].