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In this episode of the HCH Podcast, we sit down with Ben Levy, Co-Founder of Localbird, to uncover how this innovative platform is reshaping the short-term rental experience for both guests and hosts. Localbird, now active in 25 destinations across Mexico, Costa Rica, and the United States, enables hosts to boost their revenue with unique upselling opportunities.

Ben shares insights into Localbird's growth, the evolving expectations of travellers, and how personalisation and curated upsells are paving the way for the rise of experiential travel. Whether you're a property manager looking to diversify your offerings or a host curious about optimising your guest experience, this conversation is packed with actionable ideas and inspiration.  

2:24 The story of Localbird
5:58 The guest's user experience with Localbird
6:40 Onboarding for hosts and potential revenue
8:01 Localbird is active in 25 destinations
8:42 Localbird is completely free for hosts
9:27 Active in Mexico, Costa Rica, and the US
9:55 The growth plans for Localbird 
10:36 The value of upselling 
12:18 Growing guest expectations 
12:57 Quirky upsells 
14:52 Personalisation is key
16:23 Curate the upsells for your guests 
17:03 The rise of experiential travel 
20:19 Favourite brand: Enso Connect
20:59 Individual shout-out: Robertin Nunez
21:33 No. 1 lesson learned: get the right people around you

Register for Your Air Success (free event for STR hosts and property managers) in London on Friday 4 April: https://www.holidaycottagehandbook.com/yourairsuccess

Ben Levy: https://www.linkedin.com/in/benyakirlevy/

Localbird: https://localbird.io/

Mentions:

Enso Connect: https://ensoconnect.com/

Robertin Nunez: https://www.linkedin.com/in/thefinancialsolution/

Sponsors:

Your AirHost: https://www.yourairhost.co.uk/

Book a free 15-minute consultation with Zeal Tax to discuss capital allowances: https://calendly.com/hch-zeal

Key Data: https://www.keydatadashboard.com/products/prodata?utm_source=referral&utm_medium=partner&utm_campaign=holiday_cottage_handbook

HCH Financial Services: https://www.hchfs.com/

Holiday Cottage Handbook:

Holiday Cottage Handbook: https://www.holidaycottagehandbook.com/

James Varley: https://www.linkedin.com/in/jdsvarley/

Free downloads:

The Ultimate Guide to Short-Term Rentals: https://www.holidaycottagehandbook.com/e-book

Guest Communication 101 for Direct Bookings: https://www.holidaycottagehandbook.com/hospitable

Direct Booking Checklist: https://www.holidaycottagehandbook.com/hospitable

How to Navigate London's 90-Day Short-Term Rentals Limit: https://www.holidaycottagehandbook.com/your-airhost

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Contact the show: https://www.holidaycottagehandbook.com/contact